Company DescriptionWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.Job DescriptionConsistently offer professional, friendly, and engaging serviceSupport the Reservations Manager in leading and managing all aspects of the Reservations department and ensure all service standards are followedManage and coordinate all group and individual reservationsMaintain close liaison with the Sales, Conference, and Accounting teamsProduce daily, weekly, monthly and quarterly reports as requiredAttend pre-convention meetings and revenue management meetings as requiredMaximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel servicesConduct regularly scheduled departmental meetingsEnsure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelinesBalance operational, administrative and Colleague needsAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policiesOther duties as assignedQualificationsBachelor Degree / Professional Qualification.3 years revenue and yield experience in the hospitality industrySound knowledge in Microsoft Office applications.Familiar with the hotel operations, available technology (PMS & RMS) and all distribution channels.Understand the dynamics of regional & local markets, as well as local competitors and events.Excellent analytical skills and knowledge in revenue management techniquesAbility to successfully function in a fast-paced, deadline-driven environmentAdditional InformationYour team and working environment:Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand's unique sense of joie de vivre with the very best of the local.
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