Company Description Join our team at Novotel Sunshine Coast Resort and Convention Centre, where luxury meets playful charm! Our stunning resort offers over 370 rooms, a refreshing pool, and a vibrant lagoon ideal for water activities.
Indulge in a variety of mouth-watering dining options and make the most of our state-of-the-art facilities, accommodating up to 1,500 guests—perfect for both Australian and international conferences and events. As part of the esteemed Accor Group, we are dedicated to crafting unforgettable experiences and upholding the highest standards of service for all our guests.
Job Description We are seeking an experienced Assistant Manager or Duty Manager to join our vibrant Front Office Leadership Team! In this role, you'll work closely with all stakeholders to ensure the smooth operation of the resort on a daily basis. As the shift leader, you'll train and support team members while setting a standard of exceptional service for both external and internal guests.
You'll handle inquiries and feedback, ensuring the highest level of guest recovery. Promoting open communication and efficiency between departments is key, as is creating a positive work environment by motivating and inspiring your team. You'll also represent Accor's values and foster a culture that prioritizes workplace health and safety.
Additionally, you will assist with revenue optimization, prepare team rosters, and support the recruitment, training, and development of the Front Office Team. If you're passionate about driving operational success and creating memorable guest experiences, we want you on our team!
Qualifications Proven leadership experience in a resort or hotel Excellent interpersonal skills, with the ability to engage effectively with guests and team members Confident and articulate communicator, skilled in negotiation and relationship building Adaptable and responsive to change, with a flexible approach to challenges RMLV and First Aid certification required (can be obtained after hiring if not already held) Availability to work a rotating roster, including weekends, holidays, and evenings. Additional Information Why work for Accor? Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way Immediate access to global accommodation and F&B discounts #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training. Recognition of service anniversaries and Accor Tenure Milestones. Our Commitment to Diversity & Inclusion. We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
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