lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.
Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well.
We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.
As a company, we focus on creating positive change to build a healthier, thriving future.
In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.Job SummaryThe Assistant Store Manager role is an essential part of the store leadership team, impacting team member and guest experience every day.
Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store.
Assistant Store Managers also are responsible for accomplishing administrative and operations focused activities, including floor management and scheduling.Core Responsibilities of the JobLeadership and People ManagementCreate and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance.Support the store's recruiting and hiring process, onboarding training, and overall performance management activities.Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth.Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.Collaborate with Store Manager to plan and prepare team member schedule according to labour requirements, availability, and budget considerations.Working with OthersEstablish supportive and productive relationships with all team members, focusing on personal and professional development.Collaborate with team members to ensure an optimal guest experience that values guests' time and supports store operations.Guest ExperienceSupport team members to ensure a great guest experience, including assessing guest needs and providing technical product education.Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.Resolve guest feedback and address emergent issues, helping to "make it right" for guests.Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers.Establish and maintain local relationships with ambassadors and other external partners.OperationsImplement the Store Manager's vision for the store and cascade to team members.Partner with Store Manager to review business data and metrics to inform planning processes.Partner with Store Manager to manage store's budget and expenses.Provide salesfloor leadership to team members, including planning salesfloor coverage.Open and close the store in accordance with the opening and closing checklists.Understand and adhere to safety policies and procedures.Perform work in accordance with applicable policies, procedures, and laws or regulations.Budget ResponsibilityAccountable for delegated aspects of controllable budget or labor hours.People ManagementTeam lead role indirectly responsible for subset of store employees during shift or as delegated by Store Manager.What We Look ForInclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.Integrity/Honesty: Behaves in an honest, fair, and ethical manner.Leadership: Is able and desires to lead, influence, and inspire others.Collaboration and Teamwork: Works productively with and supports others to achieve goals.Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment.Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.Strategic Thinking: Sets strategies aligned to company vision and values.Resilience: Remains persistent; recovers quickly from setbacks.Job RequirementsLegally eligible to work in the jurisdiction of the store which you are assigned to.AvailabilityWilling to work a flexible schedule.Other Willingness RequirementsWilling to work as part of a team and also complete work independently.Willing to move through a store for most of a shift to help guests and accomplish work.ExperienceWork experience in leadership or people management.Job Assets (i.e., nice to have; not required)Education: High School or Secondary School diploma equivalent or above.Education: Bachelor's degree or equivalent.Experience: 1 year retail or sales specific management experience.Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team.Beyond The Paycheck (Benefits & Perks)At lululemon, we care for and invest in the whole person – body, mind, spirit.
Our total rewards program is designed to support you in achieving your goals and focus on the things you love.
In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements.
The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.Only those applicants under consideration will be contacted.
Please accept our utmost appreciation for your interest.
lululemon is an Equal Employment Opportunity employer.
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