Assistant/Duty Manager | Shamrock Hotel Mackay Add expected salary to your profile for insights
Redcape Hotel Group is seeking a passionate & committed customer centric hospitality professional to join our Leadership Team at Shamrock Hotel Mackay. You will assist the Venue Manager to successfully run the business' operations in a hands-on role that includes FOH and BOH duties.
At Redcape, we're devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered and valued. Our commitment is to the betterment of our people and the community. We are dedicated to supporting our staff to thrive and develop in their careers, delivering exceptional experiences to our customers and enriching the communities we operate in.
Redcape has three key values that help us to deliver our Team Promise:
CARE: We seek to understand others. We recognise and praise great behaviour. COLLABORATE: We're open to sharing our concerns, knowledge, experience & success. We value our promises. COURAGE: We are curious and think innovatively The purpose of this role is to support the Venue Manager & Venue Leadership Team with the day-to-day business operations. The key responsibilities for this role will include:
Leading a variety of internal teams as we strive to offer outstanding customer experiences. Ensuring we maintain exceptional venue standards in relation to cleanliness and presentation. Creating and nurturing a positive work environment so that all team members can thrive. Possess the availability to fulfil a variety of rotating rostered shifts including opens, mids, closes, weekends and public holidays in conjunction with our Hotel's operating hours.
For more information visit our website: Qualifications and experience are essential - RSA, RSG, RMLV and Approved Manager license. Enjoy the benefits of the Redcape Hotel Group With a diverse portfolio of 30+ hotels across NSW and QLD, Redcape provides unparalleled growth opportunities within Australia's hospitality industry. Extensive training opportunities for professional development and career progression. An opportunity to engage and give back to the community through our Publinc Communities program and as an ambassador for the program on behalf of the venue. Clearly defined career progression pathway. For more about Redcape Hotel Group visit
Publinc Communities is our membership platform with the aim to strengthen the bonds between people, our pubs and the local community. It sees us working in partnership with our staff and customers to collectively initiate positive change-for-good programs across the communities we operate in.
Being an enthusiastic ambassador for Publinc Communities is part of every role in the Redcape Group, from our Leadership Team to our FOH staff. For more information on Publinc Communities visit
Apply now to join a like-minded team who take pride in creating exceptional customer experiences plus strategic opportunities for you to grow and excel in a values driven environment.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as an Assistant Duty Manager?
Redcape owns and operates a diverse portfolio of hotels across New South Wales and Queensland. We offer a range of services including food and beverage, gaming, accommodation and functions. We are the leading pub operator of electronic gaming machines, wagering, sports betting outlets and keno, and we have a clear focus on delivering exceptional, and responsible, service and maintaining high quality facilities. Our retail liquor stores include large liquor barns, drive through outlets and walk in Bottleshops operating under the Liquor Stax brand.
We have a customer and community centric culture underpinned by company-wide values of integrity, customer focus, extensive staff training and first class compliance. We pride ourselves on having industry leading staff retention across all areas of our business from our front line staff to senior management.
Our size, diverse portfolio of venues and collaborative culture provides extensive opportunities to be intricately involved in all areas of business and many key organisational decisions, enhancing personal and professional growth opportunities. Our supportive management and mentoring practices provide our teams with a high level of access to some of the industry's most experienced and proven senior leaders. We are collectively committed to performance excellence and ensure our people are provided the support required to be successful in their roles; fostering happy, innovative teams and exceptional customer experiences.
Redcape owns and operates a diverse portfolio of hotels across New South Wales and Queensland. We offer a range of services including food and beverage, gaming, accommodation and functions. We are the leading pub operator of electronic gaming machines, wagering, sports betting outlets and keno, and we have a clear focus on delivering exceptional, and responsible, service and maintaining high quality facilities. Our retail liquor stores include large liquor barns, drive through outlets and walk in Bottleshops operating under the Liquor Stax brand.
We have a customer and community centric culture underpinned by company-wide values of integrity, customer focus, extensive staff training and first class compliance. We pride ourselves on having industry leading staff retention across all areas of our business from our front line staff to senior management.
Our size, diverse portfolio of venues and collaborative culture provides extensive opportunities to be intricately involved in all areas of business and many key organisational decisions, enhancing personal and professional growth opportunities. Our supportive management and mentoring practices provide our teams with a high level of access to some of the industry's most experienced and proven senior leaders. We are collectively committed to performance excellence and ensure our people are provided the support required to be successful in their roles; fostering happy, innovative teams and exceptional customer experiences.
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