On 13 September 2024, the ACT Government assumed a caretaker role, with an election to be held 19 October 2024. Information on this website will be published in accordance with the Guidance on Caretaker Conventions until after the election and conclusion of the caretaker period. Assistant Director, Resolution and Support TeamFull-time Temporary Details: Are you ready to take on a rewarding challenge? Do you thrive in fast-paced environments where quick thinking is essential? Are you skilled at assessing situations and providing effective solutions? If so, join us at Access Canberra! We're looking for people who are passionate about helping customers and adept at navigating complex issues with ease. Your expertise in activity management, early dispute resolution, triage management and problem-solving will make a real difference in our team! If you said yes to the above, then we want to hear from you. We are on the lookout for early dispute resolution/triage management experts to join our team. You will play a vital role as a leader within the Access Canberra Resolution and Support Team. If you're a person who likes to help make things happen and amaze others with your leadership, communication and stakeholder engagement skills then we want you to join us in Access Canberra. We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply. Eligibility/Other Requirements: To be successful in this role, you will: Be a customer focused problem solver who can listen and interact with a diverse range of people who have a broad range of needs and provide a positive customer experience Demonstrate excellent verbal and written communication and negotiation skills Have demonstrated ability to interpret complex legislation, policy and procedures Show confidence and resilience in liaising and/or mediating interactions in relation to contentious matters with internal and external stakeholders Have excellent administrative and organisational skills, including the proven ability to organise workloads and set priorities in a high-pressure environment with competing priorities and tight deadlines The following skills are highly desirable for the role: Experience navigating and operating within regulatory environments and frameworks Hands on experience in triage management and/or early dispute resolution functions Notes: This is a temporary position available for a period of up to six months. A Merit Pool will be established from this selection process and will be used to fill temporary vacancies over the next 12 months. Selection may be based on application only. How to Apply: Interested applicants should provide: A Pitch (no more than one page) that demonstrates your suitability for the role based on your skills, knowledge and behaviour as they relate to the duties/requirements detailed in the position description. Ensure your response addresses each of the points listed under the selection criteria. Contact details for at least two referees – one of which is a current supervisor. Applications should be submitted via the Apply Now button below. #J-18808-Ljbffr