Assistant Behavioural Advisor, NSW Behavioural Insights Unit, Temporary Opportunity, Grade 5/6 Temporary opportunity for up to 12 months with possibility to become ongoing In-office requirement - office based in Sydney (McKell) Are you passionate about improving public services by applying your knowledge of behavioural insights, behavioural science or behavioural economics? Do you have experience conducting research in human behaviour, customer experience or service use? The award-winning NSW Behavioural Insights Unit are looking for you! The NSW Behavioural Insights Unit uses the latest behavioural science research about how people think and act to help NSW Government agencies deliver better services. We conduct randomised controlled trials, design impact evaluations, develop new tools, turn data into evidence and champion the voices of customers in co-design. Our work is driven by a commitment to evidence, ethics and empathy, with the customer and their needs at the heart of everything we do. To learn more about what we do, visit here .
As part of our team your role is to support research, design and implementation of behavioural interventions and inform advice to Government agencies. You will work in project teams to undertake a range of evidence-generating, impact-oriented practices (in research, design, evaluation) that will identify how behavioural insights can improve service outcomes and people's lives.
You will be responsible for: Conducting reviews and synthesis of available evidence and identifying opportunities for the application or testing of behavioural insights. Conducting quantitative or qualitative fieldwork (surveys, interviews, focus groups, observations, user testing). Supporting the design of behavioural interventions including helping prepare theories of change, applying behavioural change frameworks, and reviewing data and evaluation requirements. Contributing to effective project planning and delivery by supporting the development of project plans and routines. Learning about and adhering to rigorous research, design and evaluation protocols to ensure our approach is ethical and our results are robust. Creating compelling visualizations, reports or stories that you will present and share. Collaborating with other Data Analysts and Behavioural Advisors in an environment of curiosity and mutual support. By working with us you will share each day with teammates who love learning, care deeply and bring themselves (and their fun) to work. In supporting our team you will build your experience as an Assistant Advisor who contributes to novel behavioural interventions and effective projects.
What we need from you: Understanding of behavioural science and its application to help solve policy or service challenges and improve customer outcomes. Experience conducting qualitative, quantitative or service user research. Proficiency in understanding project briefs and following protocols or project plans to ensure successful, timely completion of tasks. Experience preparing and presenting persuasive written and verbal advice, including synthesising research and communicating your understanding of audience needs. For any recruitment or role related enquiries, please contact Amber Ellis, Talent Acquisition Advisor via
Salary Grade 5/6, with the base salary for this role starting at $93,295 base plus superannuation.
Closing Date: Tuesday 8th October 2024 (at 9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity. We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via or 02 9494 8351.
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