Meriton Suites currently has a rare opportunity to join our NSW leadership team as Area Hotel Manager NSW.
Our Culture
At Meriton Suites, we are all about trust, integrity, honesty, and working in an environment that supports open communication, respect, and positive participation. Together, we form a team that embodies the principles of meaningful service, excellence in everything we do, and a commitment to seamless teamwork.
About the Role
The Area Hotel Manager is accountable for driving operational excellence and exceptional service across a diverse portfolio of properties in NSW. This role focuses on motivating and inspiring teams while assisting the Regional General Manager NSW/ACT/VIC in enhancing business efficiency and ensuring that brand standards are consistently upheld throughout the portfolio.
You will have access to Meriton Suites benefits including discounted hotel stays across Sydney, Brisbane, the Gold Coast, Canberra, and Melbourne.
Key Responsibilities
Service Consistency : Ensure that service delivery and brand standards are consistently met across all properties.
Team Leadership : Provide strong leadership to onsite teams, fostering a culture of excellence.
Financial Leadership : Mentor Hotel Managers in managing occupancy, wages, and controllable expenses effectively.
Service Vision Champion : Advocate for the brand's service vision (MERIT) and ensure alignment among hotel leadership teams.
Guest Feedback Management : Review guest feedback with leadership teams and ensure appropriate corrective actions are taken.
Complaint Resolution : Address and resolve guest complaints escalated beyond the Hotel Manager level.
Leadership Profile
Hands-On Leadership : A proactive leader who supports Hotel Managers through operational guidance.
Exemplary Standards : Committed to driving 5-star standards with a keen eye for detail.
Collaborative Approach : Proven ability to collaborate effectively with key stakeholders.
Multi-Hotel Management Experience : Experience in managing multiple hotels, preferably 4-5 star properties.
Accountability : Holds leaders accountable for performance, driving results through Hotel Managers.
Senior Leadership Background : Strong hotel management experience in a senior leadership role within 4-5 star properties.
Key Attributes
Operational Expertise : Extensive knowledge and experience in leading hotel operations, particularly in rooms division.
Commercial Acumen : Strong understanding of commercial principles.
Team Orientation : Enjoys working in a fast-paced environment and thrives as part of a team.
Your application will include the following questions:
How many years' experience do you have as a Hotel Manager?
How many years of hotel management experience do you have?
How many years of people management experience do you have?
Which of the following statements best describes your right to work in Australia?
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