Area Customer Service Manager Organisation/Entity: NSW Trains
Job category: Rail Operations
Job location: Albury, NSW, AU, 2640
Job reference number: 97111
Employment type: Permanent Full-Time
Salary range: $95208.0-$109799.0
You want to contribute to making a difference to others through your work. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll: Lead a regional team where you will be responsible for liaising with internal and external stakeholders, including customers and contractors, as well as managing resources, including accommodations linked to Albury station (crew facilities) with an emphasis on providing a great customer experience in a region which is experiencing growth and development. Based primarily in Albury, your remit will include the following unattended locations: Culcairn, Henty and the Rock. You will coordinate for your team to travel to these locations (approx. once a fortnight) to ensure operational efficiency, including station cleanliness and quality services to customers.
About you You have demonstrated experience as a people leader, capable of managing expectations and building partnerships with both internal and external stakeholders in an operational organisation. You will be able to demonstrate experience of running customer focused operations, ensuring successful service delivery. In addition to developing your own skills and capabilities, you will be motivated by and draw satisfaction knowing that you are making a real difference working on services that connect people and communities. This position is based full-time on site at Albury station. Although this role is a day shift Monday to Friday role, at times you may be required to be on site for business needs outside of working hours.
Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories. Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.
This is an in-person, on-site role. What are you waiting for…? Connect with us. Apply now!
For more information about this role, please contact
People living with disability are supported throughout the recruitment process and at work. Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.
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