APS3 Contact Centre Support Officer (multiple vacancies)Talent Pool – Temporary Workforce$47.50 per hour + super3-month labour hire contractCanberra basedMust hold Australian CitizenshipDFP Recruitment have partnered with a Federal Government organisation to provide Contact Centre Support Officers for an event of National Significance. In preparation for this event, we are now screening candidates for this temporary workforce talent pool.About the roleThese roles will be based in the Contact Centre and will respond to a range of queries, complaints, feedback and other matters through email, ticketed responses and telephone calls. The Contact Centre will operate seven days a week, with extended hours from 7:30am to 11:30pm AEST. This includes weekends and public holidays. There is a certain amount of flexibility in the working hours, however you will be required to work a mix of weekdays and weekends during the event. There may be times where you could be asked to take on additional shifts, at short notice, due to operational needs. Standard weekly hours will be 37.5hrs.Our ideal candidateYou will come from a contact centre or high-volume customer/client contact role with extensive experience in handling, coordinating and triaging enquiries/matters in a ticketed environment and responding to requests in writing and over the phone. Your ability to easily share information with a broad range of users in plain language with strong data entry and research skills will be highly regarded.You'll be able to demonstrateCustomer-focused attitude and commitment to providing effective and responsive supportGood teamwork skills with an optimistic, flexible attitude which promotes a positive workplace cultureGood written, verbal and phone communication skillsActive listening skillsTroubleshooting and problem-solving abilitiesGood attention to detail with accurate data entry skillsApplication RequirementsMust be an Australian Citizen.Must hold a current Police Check within the last 90 days or be willing to obtain one.How to applyIf this role is of interest to you, APPLY NOW, with your current resume in MS Word format. Due to the expected high volume of applications, only suitable applicants will be contacted.Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ****** or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP processes your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
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