Manage applications from its initial planning, development through retirement (decommissioning) within IT Service Domain. Is responsible for release management, operations and compliance management. Contributes to application portfolio and demand management. Main Responsibilities Manages application(s) throughout its lifecycle: from its initial planning, through development, testing, deployment, ongoing maintenance and support until decommissionMonitors everyday operations of application development team and provide regular feedbackActs as first point of contact on any escalations from Business and IT for their respective application(s)Collaborates with Architects, Quality Testers, Program Managers & Service Managers to achieve quality deliverablesSupports and monitors efficient work of analysts and application specialistsTakes E2E ownership of IT Operations and contributes to Application Portfolio and Demand Management within relevant areaMonitors Events, Incidents, Problems, Change Controls, Configuration Management, Service Remediation and Service/Operational Level Agreements; Supports to resolve operational issues and escalate issues within the organizationTakes accountability for stability and integrity of application(s)Takes accountability and responsibility for the functional integrity of the application(s)Coordinates work of support teams, manages vendors and partners within the area of responsibilityMaintains effective communication channels towards internal and external stakeholdersActs as Subject Matter Expert for their application(s) both in service operations and projectsSupports Service Manager/Project Manager in the qualification of business requests for assigned application(s)Creates and maintains relevant documentation related to application(s) in their landscapeCoordinates the delivery of new development or enhancements to solutions to improve quality of service for the businessMaintains change backlog, decides on the execution of changes in application(s) and distributes items into releasesProvides consolidated Change Management reporting to service level managementDrives improvements in release strategy together with Service ManagementOwns internal and external compliance requirements, enforces policies to meet company and industry standardsManages for the license contract renewals for owned application(s)Controls application cost and makes sure spend within agreed budgetProvides inputs to Service Manager during budget planningRequirements +5 years of experience in IT Application Management and Service Delivery in large enterprisesExperience and ability to work with virtual delivery teams in various locations and time-zones, and distributed stakeholdersHands-on experience with DevOps practicesHands-on with ITIL, service and/or project management methodologiesKnowledge of tools and technologies Salesforce, Saviynt, ServiceNow, MuleSoft, Azure AD, MySQL is an advantageStrong analytical skills and problem-solving skillsDeep understanding of the overall context of business processes and technologiesExperience in managing 3rd party service providersStrong leadership skills, time management, decision making, independence and discipline Job type Full time Experience Management
Job function IT, Telecom & Internet
Contract Regular
Publication date 2024-06-19
Reference number R0053135
About Hitachi EnergyHitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.
We employ more than 40,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
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