As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.
Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description Get To Know Us: SS&C GIDS provides information processing and computer software services and products.
The Company's operating segments include financial markets, customer management, professional services, and output solutions.
SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.
Working for SS&C's Superannuation Administration team offers a stable and meaningful career with ample opportunities for growth and professional development.
This role directly supports people's long-term financial well-being by helping them manage their retirement savings, making it both fulfilling and impactful.
The essential nature of the superannuation industry ensures job stability and growing demand, while the work spans finance, customer service, technology, and compliance—providing diverse career paths.
You'll be part of a closely collaborative team that leverages new technologies to enhance efficiency and member experience, creating a dynamic, customer-focused environment with room for both personal and professional growth.
Why You Will Love It Here!
Flexibility : Hybrid Work Model Your Future: Income Protection Insurance & Salary Continuance Work/Life Balance: Generous Bereavement & Compassionate leave Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do: We are seeking a detail-oriented and proactive Analyst, Risk, Quality and Complaints to join our team in the superannuation administration industry.
The successful candidate will be responsible for managing and administering incidents, ensuring control assurance, and maintaining high standards in quality and complaints management across multiple clients.
This role requires strong analytical skills, excellent time management, and a commitment to upholding a positive risk culture.
Support the Risk Managers and business in executing the incident management process, ensuring timely and effective resolution.
Administer the control assurance program to ensure compliance with the risk management framework.
Prepare reporting and analyze trends in incidents, quality assurance, and complaints to identify areas for improvement.
Support the Complaint Managers and business in executing the complaints management process including monitoring of due dates to ensure adherence to compliance standards Promote a culture of risk awareness and proactive risk management within the organisation What You Will Bring: Knowledge of superannuation and systems Experience in complaints and incidents handling, risk management & quality assurance within the superannuation or financial services industry.
Strong analytical and problem-solving skills, with the ability to make data-driven decisions Excellent verbal and written communication skills, with the ability to adapt communication to the audience High attention to detail Ability to adapt quickly to changing environments We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation.
It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C!
If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.