As a Receptionist for Allied Business Support Australia (ABSA), you will be the first point of contact for our clients. This is a pivotal role for our company and our clients, requiring the ability to manage over 60 client lines, make and reschedule bookings, and handle outbound calls and administration efficiently.
JOB TITLE: Receptionist
JOB TYPE: Part-time
Job Hours: 21.5 - 22 hours
Mon, Wed, Thur - 7:30am to 1pm
Alternate Tue 12pm to 5pm + Alternate Friday (7:30am to 1pm)
LOCATION: A mix of working from home and our Sunshine Coast Office (Local Sunshine Coast or North Brisbane applicants only)
REPORTS TO: Head of Operations and Director of ABSA
MAIN DUTIES/RESPONSIBILITIES: Taking inbound and outbound calls and call transfers for 60+ clientsHandling queries and complaints via phone, email, and general correspondenceManaging bookings and reschedules via phone, email, and general correspondencePerforming ad-hoc administration dutiesEnsuring messages are passed to the appropriate staff member promptlyManaging inbox for ABSA and our clients with timely responsesUsing 10+ different online booking systemsBeing the first point of contact for our clients and their clientsLiaising directly with clients to assist in administration and reception supportCompleting daily handoversSupporting clients and team with administration as requiredSKILLS & EXPERIENCE Experience: Minimum 1 year experience in a reception/customer service roleAllied Health background is an advantage but not essentialPersonal Skills: Organisational skillsAttention to detailExceptional multitasking abilitiesExcellent verbal and written communication skillsCourteous demeanorStrong customer service skillsAbility to meet deadlinesAbility to follow procedures and directionsWillingness to accept constructive criticismInviting and pleasant phone voiceTechnical Skills: Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint, and Outlook)Knowledge of Google Suite and associated productsIntermediate IT skills, capable of troubleshooting basic technical issuesAbility to use multiple software products simultaneouslyExperience with online booking systemsJob Requirements: Own portable laptop or PC that can be upgraded as neededFast internet speed (internet speed test required)Backup/portable internet for outagesHeadset2nd monitorQuiet home office with no background noiseAbility to travel to our Sunshine Coast office as requiredPERFORMANCE GOALS: Complete administration tasks on timeSupport clients, suppliers, and team members professionallyAnswer all calls within set KPI timesLog time in tracking software, achieving 90% of rostered timeBe a real team playerComplete thorough handovers to the next shiftWork across many online booking systemsFollow directions from Head of Operations and ABSA DirectorMaintain a calm and harmonious team environmentPay: $25.00 – $26.00 per hour
Expected hours: 21 – 22 per week
Benefits: Work from homeSchedule: Day shiftWork Authorisation: Australia (Required)Work Location: In person
Expected Start Date: 06/01/2025
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