About the business
South Burnett Care's vision is to be the premier provider of Community Care in the South Burnett, we are a locally managed not-for-profit organisation with over 45 years experience in delivering Aged and Disability support services. We are looking for a person who can live by our organisational values and has a genuine desire to make a difference in a customer focused model of care with integrity and innovation. In this role you will work in the Aged Care Team providing client focused service delivery. The successful person will apply their skills and passion to the role helping to deliver comprehensive, coordinated and integrated services to our clients.
About the role
The Aged Care Client Services Officer is responsible for supporting all aspects of efficient and effective application and operation of a range of Aged Care Support Programs. The broad responsibilities are:
establish quality relationships with clients to ensure the right level of support is provided
ensure ongoing consultation with clients/carers and colleagues regarding client/carer needs
work with the team to support the management of clients in all aspects of their service delivery
support the building and maintenance of relationships with Health and Aged Care services
proactively apply your knowledge of the issues facing older people and their carers in a community setting to support our communities
work cooperatively with the organisational teams and Support Workers to deliver high quality outcomes for clients
ensuring that programs achieve required outcomes balanced with client needs
design, monitor and evaluate client Support Plans and goals on a regular basis
be a part of building a quality culture and support of the broader Aged Care team
Skills and Experience
Certificate III in Individual Support (Disability or Aged Care) or other relevant qualifications and/or experience in the industry
Excellent communication, negotiation, problem solving, and conflict resolution skills
Ability to assess medical, social, environmental factors, and the degree of functional ability of clients
Ability to multitask, meet deadlines, and work in an evolving environment
Experience/understanding of Aged/Disability Care Sector and the ability to manage a client case load in a Community Care Service Model
Experience in supporting clients to manage their plans as well as developing client focused Service Delivery plans
Demonstrated ability to arrange services to provide safe, appropriate and responsive quality community care
Ability to work with a diverse support team and manage client and staff relationships
Good computer and technology skills and as well as the ability to utilise a computerised customer management systems with familiarity of the Microsoft Office Suite
Mandatory Requirements
Current National Police Check (we will arrange this)
NDIS Worker Screening (Yellow Card)
Working with Children Check (Blue Card)
Current vaccinations for Influenza and COVID-19 (x2)
Valid Driver's Licence
Current Vehicle Registration and Comprehensive Insurance
Benefits and Perks
Ongoing Training and Support will be provided
Access to optional Salary Packaging, Meal Entertainment Card
Access to our Employee Assistance Program
Uniform and laundry allowance
A supportive, positive and rewarding workplace culture
Industry based portable long service leave
Good award and conditions
How to apply
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