General/Business Unit Manager (CEO & General Management)
Full time
ADSSI Limited has provided home and community services for over 35 years. Spanning across four locations in the Hunter and the Central Coast, we're a big organisation loaded with career opportunities, ranging from entry-level and traineeships to corporate and executive roles.
Together, our brands (Adssi In-home Support, Beresfield Community Care, Dungog & District Neighbourcare and Maitland Community Care Services) are an award-winning workplace. We deliver in-home aged and disability care services, including household help, personal care, respite, shopping, allied therapies, nursing, transport, social and community access, home modifications and maintenance.
Through our programs and a dedicated team of staff and volunteers, we support thousands of Australians to remain living safely and independently in their home and the local community.
About the role
ADSSI is going through a phase of expansion and growth and is seeking an experienced Director of Business Services to join our senior management team. The successful candidate will be responsible for managing and improving a range of corporate functions, as well as streamlining and integrating systems and processes across the ADSSI group. The Director of Business Services reports directly to the Chief Executive Officer (CEO).
As a key member of the senior management team, the role works closely with the CEO, COO and broader management team, overseeing the People & Culture, Quality & Compliance, Marketing & Communications, and WHS and Risk functions, ensuring that ADSSI's practices comply with relevant legislation, standards, and contractual requirements. As a leader in the organisation, you will plan, direct, and coordinate operations while promoting accountability and efficiency in alignment with ADSSI's values. Your influence will inspire a culture of respect, safety and excellence, driving the organisation towards its vision and purpose.
ADSSI operates in five locations including two offices at Tuggerah and at Beresfield, Maitland and Dungog). The Director of Business Services will regularly travel across all ADSSI sites and can be based either on the Central Coast or in the Hunter.
Key Responsibility Areas include (but are not limited to):
Strategic Leadership
Participate in the development and implementation of the strategic direction. Lead business service managers in the formulation and conversion of strategic plans. Examine industry and labour market trends/developments and make recommendations accordingly. Establish and lead assigned strategic project teams. Provide recommendations to the CEO for appropriate structure and staffing levels. Operational Excellence
Oversee system and process improvements and innovation. Oversee the systems for monitoring, managing, and maintaining documentation. Ensure financial resources are allocated efficiently. Reporting and Communication
Provide high-level reports to the CEO and Board. Lead Cultural Development and Legislative and Standard Compliance. Actively develop and promote the desired organizational culture. Ensure staff operations are compliant with relevant policies and procedures. Promote a culture that values a safe and healthy workplace. Relationship Management
Ensure effective and mutually beneficial relationships with relevant stakeholders are developed and maintained. About you
To excel in this role, you must be able to demonstrate high-level leadership experience and management competence in corporate functional areas (including human resources, marketing and communications, quality and compliance, and WHS & risk), plus have a tertiary (preferably degree) level qualification in a business-related discipline. Together with:
Leadership and Organizational Skills:
Experience in managing and leading change and positive culture development. Ability to inspire and lead teams effectively. Strong work ethic, integrity, and stakeholder focus. Commitment to innovation and continuous improvement. A clear understanding of and personal commitment to the mission, purpose, and values of ADSSI. Strategic and Operational Expertise:
Knowledge of the legislative and regulatory framework and standards applicable to aged and disability services. Experience in business development, strategic planning, and project management. Understanding of contemporary practices relating to IR, WHS & Risk, and marketing. Capacity to interpret and work within relevant funding agreements, policy guidelines, accreditation standards, and the legislative framework. High-level proficiency in MS Office (Outlook, Word, PowerPoint, and Excel). Ability to apply project management methodology and critical thinking techniques to set priorities, meet deadlines, and maintain high levels of quality and confidentiality. Problem-Solving and Communication Skills:
Solution-focused style and approach. Analytical thinking and creative problem-solving abilities. Outstanding interpersonal, verbal, and written communication skills. Demonstrated ability to engage, lead, and manage people to achieve outcomes. Adaptability and Collaboration:
Flexibility and openness to change. Ability to foster internal client/staff engagement. Availability to work across all ADSSI sites (Hunter and Central Coast). Please note that the successful candidate must provide a NDIS Worker Screening Check with a current status of 'Clearance.'
Why work with ADSSI?
Voice Project awarded ADSSI Limited a "Best Workplace Award" in 2023, with staff engagement measured as exceptional at over 90%. Eligible for $15,900 not-for-profit salary packaging plus a $2,600 meal entertainment card annually – putting more $$$ in your pocket. Continuous learning and development opportunities to build a personalised career pathway. Employees are also provided access to hybrid/flexible working conditions, an Employee Assistance Program (EAP) and a paid ADSSI day. We support diversity and inclusion in all our workplaces. Applications are encouraged from Aboriginal and Torres Strait Islander people, people with a multicultural background, people who live with disability or members of the LGBTIQ community.
How to apply
If you are a dynamic and experienced leader, passionate about positive transformation and the communities we serve, we invite you to apply for the Director of Business Services position at ADSSI. Please ensure that your cover letter clearly demonstrates your leadership and management experience, as outlined in the 'About you' section.
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