Responsible for effectively managing the continuous work overflow remotely and at the site (as required). Provide support & training to new recruits.
10th October, 2024We are looking for an Administrative Support to join on a remote basis. Deliver an industry leading repair service by proactively reviewing, monitoring, and communicating to customers to ensure an exceptional Customer Experience.Support customers with general repair related enquiries throughout their customer experience journey.Be responsible for the effective training of new administrative employees whilst providing additional system and process training to support their journey.Be responsible for ensuring timely sequenced site, maintaining appointment bookings to meet and maintain service levels.Drive for results and ability to work towards targets, including sales and retention targets.Requirements:
Strong customer service and sales skillsStrong technology skills (Computer, imaging and office applications)Problem solving skills & attention to detailAbility to work in a fast paced environment & a team environmentJoin us for a career with Motorserve
If you love cars as much as we do, supercharge your automotive career by joining the team at Motorserve. Motorserve has been proudly providing Australians quality car servicing and repairs since 2007.
Now is an exciting time to be a part of the Motorserve journey – our sites are growing and so are our teams! We currently have a variety of roles across our 40 locations nationally ranging from Automotive Technicians, Apprentices, Customer Service Advisors, right up to Assistant Managers and Site Managers. If you take pride in your work and want great opportunities for training and growth, then get into gear and submit your application for this opportunity.
At Motorserve, we offer our employees: Attractive market competitive above-award salary, plus overtime opportunities.No Saturday work – only Monday to Friday daytime hours. Enjoy work life balance and flexibility.Receive up to 50% on personal insurance with NRMA, SGIO, SGIC and RACV.Comprehensive training to set you up for success, including ongoing training and development opportunities for your career growth and personal development.Complimentary Roadside Assistance in NSW & VIC.Discounted service and repair of your vehicle.Yearly Site Incentive Scheme Bonus.An employee benefits platform, providing employees discounts at hundreds of retailers, including everyday expenses, holiday parks and resort discounts, a wellbeing program and an employee assistance program.Additional leave entitlements – including annual 'Me' day and paid parental leave provisions.An established Reward & Recognition program providing monetary rewards, annual awards event, and more.Recruitment referral bonuses – refer a friend or family member for a job at Motorserve to get a reward bonus.At Motorserve, we share the same core values and behaviors, and we focus on a culture of being safe, honest, whilst still having fun.
Motorserve Values – H.E.A.R.T
(Honest & Upfront, Easier Together, Act & Own It, Reimagine Today, Treat Everyone Fairly)
We encourage Aboriginal and Torres Strait Islanders to apply for this position
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