Student Services | UniSC Sunshine Coast, Sippy Downs
Level 5, $77,710 - $87,573 p.a., plus up to 17% employer superannuation
Full-time (36.25 hrs p/w) / ongoing appointment
The Opportunity
In this role, you will provide high-level administrative support for UniSC's Student Grievances, Complaints, and Ombudsman functions, managing enquiries, maintaining accurate records, and coordinating meetings. You'll develop a strong understanding of UniSC's student grievance policies, applying this knowledge to effectively triage and administer student grievances and misconduct matters, ensuring a seamless and efficient process for all involved.
About you
You have excellent interpersonal, organisational, and communication skills, enabling you to communicate effectively both verbally and in writing. You're a proactive team player who can also work independently, prioritising tasks to meet deadlines while maintaining confidentiality. Your initiative allows you to develop new administrative solutions, and you excel at building and maintaining productive professional relationships with both internal and external stakeholders.
You will possess:
Completion of a relevant university degree or associate diploma with at least 2 years subsequent relevant work experience or an equivalent combination of relevant experience and/or education and training;
Experience providing customer-focused administrative support including:
Experience responding professionally to telephone, email and in-person enquiries;
The ability to assess problems, develop innovative solutions and respond efficiently and effectively;
A commitment to quality customer service;
Demonstrated ability to interpret and provide advice on policies, procedures and guidelines;
Experience of using records systems and the Microsoft Office suite of programs.
Position Description: Administration Officer (Grievance and Student Ombudsman).pdf
Applications for this position close midnight, Wednesday 27 November 2024.
Your completed application must include:
A resume, and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.
For additional support during the application process, please contact us at ****** or call +61 7 5430 2830.
All applications must be lodged through our website.
UniSC does not accept unsolicited applications. For agency inquiries, contact ******.
Discover UniSC
We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We're not the biggest university. But we're growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.
Our Culture & Benefits:
Our collaborative, passionate and welcoming culture is what really sets us apart.
Modern teaching & research facilities.
Professional development and career pathway opportunities.
Flexible work arrangements & generous leave options.
Salary packing options + 17% Super.
EAP, fitness passport & discounted private health.
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