Hunter New England Local Health District
REQ488990
Join the dedicated team at James Fletcher Campus. Our Outpatients Contact Centre is a vital part of our operations, ensuring seamless communication and support for our patients! Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 2
Remuneration: $31.21 - $32.24 Per Hour + 11% Super + Salary Packaging
Hours Per Week: 24
Requisition ID: REQ488990
Administration Officer Contact Centre Awabakal Country - James Fletcher Hospital
Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion. Exciting Opportunity at John Hunter Outpatients Contact Centre Team! About the role: We are seeking a motivated and compassionate Contact Centre Administration Officer to join our Outpatients Contact Centre. This role is crucial in managing patient interactions, ensuring their queries are addressed, and their appointments are efficiently handled.
Key Responsibilities: Handle inbound phone calls from patients regarding their outpatient appointments. Provide accurate and helpful responses to patient inquiries. Update patient details in the system promptly and accurately. Schedule follow-up appointments.
Joining Outpatients means stepping into an environment committed to your success and well-being. You'll benefit from monthly performance reviews offering feedback and goal-setting opportunities. Access to My Health Learning ensures continuous professional development with a wealth of resources at your fingertips. Our Employee Assistance Program provides confidential support during life's challenges, while hands-on training equips you with the skills needed to excel. At Waitlist and North Clinic, we're dedicated to your growth and fulfillment, offering comprehensive support systems to guide you towards excellence in your role and beyond. Where you'll be working: As the largest employer in the region, we encourage our staff to use their knowledge, skills, and experience to innovate and challenge existing methods of operating for the benefit of our patients. Meeting the principles of excellence, every patient, every time.
Benefits: A supportive and friendly work environment. Opportunities for professional growth. Convenient location in Newcastle's bustling Watt St. ADO's each month (for full time employees). 4 weeks annual leave (pro-rata for part time employees). Opportunity to work and collaborate with a range of non-clinical and clinical professionals. About you: Excellent communication and interpersonal skills. Strong administrative skills with attention to detail. Ability to thrive in a fast-paced environment and remain calm under pressure. Flexibility to adapt to changing priorities and responsibilities. Previous experience in healthcare administration is preferred but not required. Excellent customer service skills with a patient-centred approach. Ability to manage multiple tasks efficiently. If you're looking for a fulfilling role where your contributions make a real difference and where every day brings new challenges and opportunities for growth, John Hunter Outpatients is the place for you. Join our team and become part of a community dedicated to delivering exceptional care to our patients, day in and day out. Apply now and embark on a rewarding journey with us! Find out more about applying for this position Information for Applicants:
To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
An eligibility list will be created for future permanent part time and temporary part time vacancies.
We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp .
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