Administrative Assistants (Administration & Office Support)We are seeking an Administration Assistant to join our team, to provide administrative support to our general day-to-day business operations.Reporting to the Operations Manager, you will perform a variety of client services, clerical and administrative duties ensuring the continued support of quality services to all our clients.The role is fast-paced and requires you to be detail orientated, accurate and customer centric - bringing your personality and passion to the role and build great relationships with your team, Managers and Clients.Duties & Responsibilities:Meetings - Prepare agendas and take minutes.Quality and Risk Support - Data management checks, task management checks, client review checks.Quality - Consumer Advisory Board - Prepare agenda, presentations, maintain memberships.General Administrative duties; answering calls, photocopying, filing, archiving and calendar management.Maintain Client & CAREGiver feedback registers.Prepare information for insurance quoting, manage quotes and update third parties.Prepare newsletter content on behalf of Management.Answering general queries and requests or redirecting to the appropriate person.Preparing documentation and packs.Data entry; entering and maintaining existing records in our databases and software.Travel & booking management.Working alongside Client Services department to ensure effective and efficient scheduling of client services.Minimum Requirements:Must be an Australian Citizen or Permanent Resident.Must have completed Year 12 or equivalent.Excellent communication skills and in particular a first-class telephone manner.Strong organisational and computer skills, high attention to detail and demonstrated initiative.Reliable, punctual, professional and a solid work ethic.A demonstrated empathy to the needs of older people.An outgoing personality; we're a friendly team that like to enjoy their time at work.Skills & Experience:To be considered for this role you must have/be:Relevant Qualification in Business Administration or similar and/or minimum 2 years experience in Business Administration.Efficient, organised and detail orientated.A quick learner and a hard worker.Able to prioritize effectively and have good time management skills.Customer service centric and focused on the Client Experience.A clear Police Check.Valid Australian Drivers License.Experience with MS Office.Knowledge of Aged Care and Home Care legislation or the willingness to learn.About Home Instead Wollongong:At Home Instead Wollongong our mission is to enhance the lives of ageing adults and their families. Through exceptional customer service, flexible care options and by providing high quality in-home care, Home Instead has a strong reputation as a first-class care provider. We currently support over 700 clients and have a team of over 200 people.Home Instead Wollongong celebrates our 10th anniversary this year. We are a fast-growing, medium to large sized, family owned business that is committed to the development of their staff. We will support you in the work you do. We treat each other with respect and compassion and hold each other to those standards. Our approach is flexible, individualised & accommodating.Application Process:Applications without a Cover Letter will not be considered. Only suitable candidates will be contacted for interview. The successful candidate will be required to undergo police and background checks.
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