Step into a role where you will be integral to the every-day operations of Equans Fire Protection Services in Capalaba. Equans, a leading provider of technical services across Australia & New Zealand, and globally, is on the lookout for an enthusiastic and experienced Administration Assistant to join our Fire Protection Services team at our Capalaba office to assist to cover a parental leave vacancy for a 9-month period.
While it is preferable that you have exposure to fire protection service, multi-service, facilities management and/or maintenance business, it is not required.
About UsEquans is part of a global, technical services leader, and part of the Bouygues Group. Our local team of qualified technicians and support staff delivers value for customers by balancing cost, risk, and performance, while having access to a global network of experts. We design and provide customised solutions for our clients to support them in their energy, industrial and digital transitions.
With highly qualified employees across 20+ locations in Australia and New Zealand, we provide excellent technical expertise in design, installation, and maintenance, with a unique combination of skills in Mechanical, Fire Protection, AV and Electrical and Communications Services.
What You Will Be DoingLiaising with suppliers, contractors, customers, and technicians.Providing exceptional customer service.Daily duties include:Invoicing (start to finish)Processing purchase ordersOrdering parts required for technician jobsAllocating work and scheduling techniciansManaging workflow within customer portalsProviding administrative support to management.Maintaining customer service documentation.Following up on any outstanding work and invoices.A Typical Day Looks LikeTriage work orders in order of urgency to appropriately allocate to technicians.Raise work order using the client portal system and convert the work order into Pronto & Click.Schedule a technician to the job.Order parts required to complete the job after technician reviews.Once client approves quote and parts have been ordered, schedule the technician to do the job in the future.Invoice the client and upload all completed paperwork to the client portal.Each day brings new challenges and opportunities for providing excellent customer service.What We OfferA talented team environment and learning experience.Training provided for many aspects of the role.Strong and supportive leadership.Domestic violence leave.Dress for your day policy.Employee Assistance Program.What You NeedThe ability to pick things up quickly.The ability to maintain a consistent pace and switch tasks when urgent work needs prioritisation.Strong verbal skills as phone interaction is a consistent part of the day.The ability to communicate with clients, colleagues, and technicians clearly and confidently.Robust written communication skills for answering calls, client email queries, and assisting with internal queries.A confident and initiative-taking temperament.The confidence to ask for help or escalate queries when required.Strong spreadsheet/excel skills and the ability to maintain detailed records.Excellent analytical skills.Openness to learn how to use multiple new computer systems/programs.Intermediate to advanced computer & MS Office skills.Next StepsIf you are interested and meet the selection criteria, apply with an up-to-date resume via the application instructions on this website. We thank you for your interest in working for Equans and advise that only shortlisted candidates will be contacted.
Please note that we can only accept applications from those with full working rights in Australia.
Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.
We will not be engaging the services of a Recruitment Agency and ask all interested candidates to apply directly via this advertisement.
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