Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.
Account Director - Federal Government
The Account Director, Federal Government is responsible for revenue growth in one of Genesys' most successful verticals. You will be working with some of our most important customers who provide critical services to the Australia community and rely on Genesys as a key partner to do so.
You will have a history of success in Federal Government and ideally have built a trusted network with the Australian Federal Government.
The candidate should be based in Canberra.
The Genesys Account Director for Federal Government is expected to maintain and develop a range of existing customer relationships with a keen focus on building Genesys annual revenue from Federal Government. You will be supported by a large team of experts and colleagues.
A key requirement of this role is working with new customers and existing customers using a value-based selling approach. This will require consultative engagement with our customers to identify and quantify opportunities for business improvement leveraging Genesys' extensive suite of AI-powered solutions.
What You'll Do:
The primary responsibilities for this role include (but are not limited to):
Executing and contributing to the go-to-market strategy for Federal Government.
Driving and delivering sales and growth within the vertical through subject matter expertise alongside Genesys stakeholders and our partner ecosystem.
Establishing and building strong peer relationships within Public Sector, including customers, consultants, alliances, and partners.
Working under a POD-based team structure within Genesys with strong collaboration skills across product, customer service, marketing, and operations.
Exhibiting the use of 'value' and 'insight-based' selling techniques that result in a tangible return on investment for the solution provided.
Growing and retaining existing customer accounts by presenting new solutions and services around Cloud CX, digital, AI and professional services propositions.
Providing input and reviewing sales pipelines within the POD, to ensure a consolidated and accurate forecast on a weekly and monthly basis.
Supporting the development of account and industry plans as required for nominated customers.
Orchestrating cross-functional resources and teams to build solutions and proposals that create value for the customer, our partners, and Genesys.
Accurate and timely forecasting of opportunities in Salesforce.
Key skills and knowledge:
Business Development
Sales – demonstrable track record of achieving or exceeding revenue targets
Senior Stakeholder Engagement
Forecast management
Pipeline development
Cross team collaboration
Experience of successful sales into Federal Government
You've been there and done this:
Proven experience communicating, negotiating, and closing with executives, stakeholders, and key influencers.
Proven experience understanding customer needs and being able to articulate solutions.
10+ years of sales experience (Cloud or SaaS based software sales preferred) and 5+ years in the Federal Government vertical.
Proven ability to lead complex sales cycles, with a track record of successful revenue attainment.
BS or BA degree or equivalent work-related experience.
Assertive, strong organizational skills, and a self-starter.
Travels to customer and business meeting sites as required.
A demonstrated track record of meeting commercial sales targets.
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Australia.
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