DescriptionAbout V-DAQV-DAQ is Australia's fastest growing heavy vehicle technology provider with the aim to provide opportunity through technology.
We work with heavy vehicle transport operators to meet telematics requirements and improve productivity.
As a fast-growing Australian company, we thrive on innovation and providing clients with exceptional products and services.
It is our goal to provide every employee with the tools and opportunity to succeed, as well as the opportunity to share in the company's success.We are seeking a candidate to join our Sales & Support Team as an Account Coordinator/Manager.Responsibilities will include but are not limited to:Serve as the first point of contact for after-sales support, troubleshooting and resolving client issues before escalation.Understand high level regulatory telematics and communicate how our solutions meet client needs.Build and maintain relationships with clients in the heavy vehicle transport and logistics sector, providing support and strategic guidance.Engage in the company's professional community, contributing to an innovative workplace and career growth.Stay updated on industry trends and market conditions to identify opportunities for new products and services.To be successful in this role you MUST have:A Customer-Centric Mindset - Empathy, patience, and a commitment to providing positive customer experiences.Excellent Communication Skills - Possess an adaptable communication style, strong listening abilities, and a high standard of writing proficiency.Positive Attitude & Interpersonal Skills - Forward-thinking with a constructive attitude, adept at building and nurturing client and industry relationships.Technical Proficiency - Ability to quickly learn and explain technical aspects of products or service and staying agile in a dynamic industry.Proven Track Record - Demonstrated success in customer onboarding and support roles, with a history of meeting or exceeding performance targets.Excellent Time Management - Efficient in managing time in order to handle multiple customer interactions and follow-ups.Client Relationship Management - Passionate about maintaining strong and successful client relationships.Desirable skills and experience:Role Experience - At least 2 years of experience in an Account Coordinator role or similar, with a focus on Business-to-Business (B2B).Digital Technologies - Strong understanding of digital technologies and solutions, including SaaS, smart devices, apps, etc.Self-Motivation - Self-motivated and goal-oriented.Software Proficiency - Experience with software applications, including CRM's, Office 365 (Word, Excel, Outlook, etc.
).Industry Experience - Experience in the transport, logistics, agriculture, or related industries.To round out your application, please provide a cover letter that addresses the advertised qualities and skills we are seeking, and the following 2 questions:Why did you apply for this role?What makes you a standout candidate?What we offer:Immerse yourself in a dynamic and vibrant workplace, fostering collaboration and innovation within a thriving professional community.Join our genuine start-up atmosphere, contributing meaningfully to our journey of growth and enjoying hands-on involvement and creative problem-solving.Unlock outstanding prospects for career advancement and personal growth, with a commitment to continuous learning and skill enhancement.Enjoy exceptional offices with cutting-edge technology, ensuring a comfortable and productive work environment, complemented by top-notch amenities.Thrive in a positive, rewarding, and friendly work culture that values collaboration, promotes a healthy work-life balance, and recognizes and celebrates achievements.Role Type#J-18808-Ljbffr