JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.What this job involves:The Workplace/Mailroom Coordinator will drive an exceptional client team member experience in every interaction while delivering a range of on-site workplace-related services.This role plays a pivotal part in providing authentic service experiences that bond the relationship between JLL, our client, and their guest. As the first point of contact, they are responsible for welcoming employees with genuine hospitality and thoughtful services.Responsibilities: Proactively build rapport with clients and ensure to meet their needs to minimize escalations. Support the delivery of internal general services for our staff across various disciplines including Property, Facilities, ergonomics, emergency preparedness, event management, desk and parking booking, meeting rooms, AV/VC issues, and general building orientation. Ensure adherence to IAG workplace guidelines to create a welcoming, safe, and productive workplace. Build strong relationships with all stakeholders, respond to feedback, and assist in the coordination and delivery of day-to-day running of office premises. Display flexibility in availability to ensure coverage on all conference center floors and maintain work standards during high volume workloads. Provide guidance on navigating self-service functions for technical support such as Security, Safety, and IT issues. Ensure meeting room floors are maintained in a pristine and clutter-free way, ensuring rooms are set up ready for each booking and liaise with suppliers of catering, AV, etc. to streamline the service offering. Utilize stakeholder relationships to identify possible opportunities to expand service offerings, e.g., project delivery, trade self-delivery services, and take steps to promptly raise this with Line Manager for further consideration and potentially client discussions. Manage the mailroom and deliver administration & logistic support, enhancing the employee experience of our colleagues through our onsite services and business administration support. Drive digital influence within all departments, providing the option of scanning all incoming mail/cheques to a digital mailbox and maximizing the digital distribution of the maximum types of correspondence. Interested? An ideal candidate would need to have the following qualifications:Desired experience and technical skills:Well-developed interpersonal skills and ability to manage relationships with key stakeholders, including managing expectations (essential). Well-developed time management and project management skills, ability to meet deadlines and coordinate others to meet key milestones (essential). Experience in hospitality, hotel management, or high-end corporate concierge. Prior experience to manage meeting room services is an advantage. Proven experience with continuous improvement initiatives and client reporting. Must present a professional and friendly corporate image to clients. Proficiency with Microsoft Word, Excel, and Power Point. Good command of verbal and written English. Apply today, quoting job reference number: MPREQ386094Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health.About JLL:We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.#J-18808-Ljbffr