JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About Us: Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions. JLL Experience Services team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.
The Role: The Workplace Lead is responsible for overseeing and delivering exceptional workplace experiences at our client's Sydney head offices. This role manages a diverse team of concierges and coordinators to ensure seamless service delivery across all areas, including client suites, private wealth areas, executive floors, and general workplace spaces. The Workplace Lead acts as the primary liaison between JLL and our client's Global Real Estate team, driving consistent implementation of workplace initiatives and maintaining high standards of service excellence.
A snapshot of the role: Leadership and Team Management Develop team members through regular performance assessments, training, and career progression opportunities Client and Stakeholder Management Develop and maintain strong relationships with Westpac's Global Real Estate team and other key stakeholders Operations Management Oversee the delivery of all workplace experience requirements across your assigned workplace Develop and implement operational procedures and performance measures to ensure consistency and excellence in service delivery Service Excellence and Innovation Apply design thinking methodologies to continuously improve the human experience and key touchpoints in the customer journey Reporting and Communication Generate reports and conduct presentations as per service delivery requirements and overall account management needs What you will bring You will have proven experience in hospitality or facility management, as well as experience managing teams delivering workplace experience. A track record of delivering exceptional client experiences in a corporate environment with a strong understanding of workplace trends and best practices in creating engaging office environments is essential.
You'll have excellent verbal and written communication skills, with the ability to present effectively to senior leadership coupled with strong analytical, organizational, and administrative skills. A demonstrated ability to adapt in a fast-paced working environment and versatility in meeting changing client needs and requirements is desired.
You'll be proficient in relevant software and technology platforms used in workplace management and have experience with budget management and financial reporting.
What to expect from us: As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disabilities, and people of all ages, religions, and races.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Location: On-site – Sydney, NSW
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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