Job Description Agency: Department of Corporate and Digital Development
Work unit: Workforce Operations and Partnerships
Job title: Workforce Relations Officer
Designation: Administrative Officer 5
Job type: Full time
Duration: Ongoing
Salary: $88,297 - $92,687
Location: Darwin
Position number: 22033 RTF 305806
Closing: 03/10/20254
Contact officer: Michael Richardson, Workforce Relations Senior Manager on 08 8946 5010 or
About the agency: APPLICATIONS MUST INCLUDE: A one-page summary about you, a detailed resume and copies of your tertiary qualifications.
The NTPS values diversity and encourages people from all diversity groups to apply for vacancies. The NTPS accommodates people with disabilities by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. Aboriginal applicants will be granted priority consideration for this vacancy.
Primary objective: As a Workforce Relations Officer, you will assist the Senior Workforce Relations Officers with the delivery of high quality workforce services to client agencies to support them with the management of their human resource requirements.
Context statement: Workforce Services are delivered to client agencies under a centralised services model across a geographically and culturally diverse environment. The Workforce Operations and Partnership team provides Human Resource (HR) business partner, recruitment services and general HR support to client agencies. This vacancy is based within the HR Service Centre and Jira team responsible for managing the HR Services Portal and the 1800 call HR inquiry line for employees of NT Police and NT Fire and Emergency Services; providing advice and assistance to clients as a first point of contact for general HR queries.
Key duties and responsibilities: Provide client-focussed support and workforce relations services to assist NT Police and NT Fire and Emergency Services employees manage their human resource needs. Develop strong working relationships with client agencies to understand their workforce needs, and to provide accurate advice and information on terms and conditions of employment, recruitment, HR policy and procedures. Ensure compliance with Northern Territory Public Sector (NTPS), NT Police or NT Fire Emergency Services legislative and delegated requirements, enabling informed, evidence based decision making. Provide mentoring, training, support and guidance to junior team members contributing to their development. Participate and contribute to HR projects including the review, development and implementation of policies and procedures, to deliver effective and consistent workforce relations services across the NTPS. Provide timely and accurate advice to managers and employees on HR matters/recruitment, including identifying and resolving less complex service delivery issues. Selection criteria: Essential: Experience and knowledge of operational recruitment and/or human resource management principles, with the ability to interpret and apply legislation as it relates to HR management and processes. High level of client focus and the demonstrated ability to apply empathy, exercise discretion and maintain confidentiality. Highly motivated and results driven with the ability to learn quickly and adapt existing skills to the changing needs of the client, team and branch. Very good interpersonal, communication and collaborative skills, with a demonstrated ability to interact with managers and employees at all levels and from diverse cultures. Good written communication and organisational skills to draft correspondence, meet competing priorities and contribute to HR projects. Ability to mentor, train, support and provide guidance to team members. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, innovative and respectful. Desirable: Sound operational knowledge of NTPS Employment legislation and HR Management systems. Sound understanding of employment legislation, processes and procedures applicable to NT Police and NT Fire and Emergency Services. Relevant studies in human resources or a related field. Further Information: The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. As an employer of choice, the department is supportive of flexible work arrangements to balance work and personal responsibilities.
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