Telstra Health is powering the current drive to connected healthcarein Australia and internationally.
This is a unique opportunity to join an incredible team of experts in health and technology who are helping to solve some of the biggest challenges faced by the health and aged care sector.
You too can help to create the future ofhealthcare by joining Telstra Health today!
This role provides specialist workforce forecasting expertise and advice to guide both short and long-term forecasting for 1800RESPECT. We are considering applicants across Australia.
Telstra Health is proud to work collaboratively with the Australian Government and specialist partners in the delivery of the 1800RESPECT Service, as the national front door for people experiencing, or at risk of experiencing, domestic, family and sexual violence (DFSV) and workplace sexual harassment (WSH).
What's the opportunity? Update and deliver monthly Workforce Forecasts and supporting documents with high level of accuracy Maintain short to long term forecast models to inform workforce plans, finance, recruitment and day-to-day rostering Partner with the communications and marketing teams to understand planned promotional activities and how these will impact contact demand Maintain and analyse reports around key operational metrics such as attrition and shrinkages Provide comprehensive reporting and analysis to inform management decision-making related to workforce planning Maintain a thorough understanding of industry workforce planning and contact centre developments, including worldwide best practices and new process/system advancements About you: Minimum 2 years' experience in a workforce planning role, forecasting short, medium, and long term Advanced proficiency in MS Excel Intermediate proficiency in Power BI and MS PowerPoint Experience in using workforce management systems Excellent verbal and written communication skills Tertiary qualifications – Finance or business discipline preferred Prior experience in the health industry and experience with Verint and Genesys Cloud systems will be highly considered The successful applicant will need to meet the requirements of and obtain an Australian Government Security Vetting Agency Baseline Security Clearance. Australian Citizenship is an essential criterion for this application
What are some of the benefits of the business? We believe that flexibility is not a 'perk', it's how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony. Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new! Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities. And it doesn't stop there… A free Telstra mobile and plan for eligible employees 30% discount on various Telstra products and services 16 weeks paid gender-equal parental leave, culture, family and domestic violence leave, as well as the option to purchase additional leave Career break and study assistance Ongoing development through various learning programs, access to O'Reilly and LinkedIn Learning and much more Free 24/7 professional and confidential support for you and your family Employee rewards program that includes discounts on shopping, electronics, gym memberships, movie tickets, health insurance and more We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don't check every box above, we encourage you to apply today or get in touch with us on
We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon. Learn more about how Telstra Health is improving lives through digitally-enabled care here .
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