Architects (Information & Communication Technology)
Border Express is offering an exciting opportunity for a motivated
Workflow Analyst
to join our team at either the
Albury
or
Tullamarine
Branch. In this role, reporting to the Workflow Efficiency Manager, you will support various efficiency projects aimed at meeting business needs while reducing manual effort and improving process efficiency. You will gather business and technical requirements, guide business units, and document complex processes. By leveraging the Microsoft Power Platform, you will design, develop, test, maintain, and support automated solutions to enhance our business systems.
Duties:
Design, develop, test, and maintain workflows and forms, primarily using the Microsoft Power Platform.
Facilitate and lead user acceptance testing.
Serve as a key advisor or project manager on workflow efficiency projects.
Recommend and define software requirements to automate tasks and implement modern best-practice solutions.
Clearly explain technical concepts to non-technical audiences, and train staff in departments where workflows are being optimized in the use of new tools and processes.
Create detailed documentation for new and existing business processes, including user-friendly guides, process maps, and technical documentation.
Provide support to internal customers, analyse reported workflow or intranet issues, and collaborate with the ICT team to resolve issues.
Skills and Experience:
Proven experience as a Workflow Analyst or in a similar role, and/or tertiary qualifications in Information Technology, Information Systems, Computer Science, Engineering, or a related field.
Strong knowledge of SharePoint Online, Microsoft Forms, Power Apps, and Power Automate.
Demonstrated analytical, problem-solving, and critical-thinking skills, with a track record of delivering quality results in a fast-paced, evolving environment.
Excellent organizational skills, attention to detail, and time management abilities.
Strong communication and documentation skills, with experience engaging stakeholders to understand business processes and capture technical requirements for efficiency projects.
Ability to work collaboratively with the ICT team to resolve issues using critical thinking.
Positive and enthusiastic attitude, with a genuine interest in improving Border Express's systems.
Get to know Border Express:
At Border Express we're committed 100% to providing the very best supply chain services for Australia. Our business is working towards a fully supported regional network model to be the best carrier out to regional Australia with full visibility.
We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, gender identities.
We work hard to create a safe and inclusive environment for all. We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development to grow and make a real difference.
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