Take the next step. Be part of something bigger at Suncorp.Join our Personal Injury Team for an exciting opportunity as a Worker Compensation Customer Relations Specialist.The Personal Injury Customer Relations (PICR) team is committed to conducting independent Internal Reviews of adverse claims decisions and resolving escalated complaints for personal injury claimants fairly, timely and cost-effectively, meeting all regulatory standards and legislative requirements.You will join a fantastic, customer-obsessed team, who are devoted problem solvers, dedicated to getting the right outcomes for our customers.What you'll doUndertake internal reviews of adverse claim decisions as requested by our customers, ensuring you deliver outcomes in accordance with regulatory standards and legislative requirements.Deliver responses to escalated complaints, in accordance with all regulatory standards and legislative requirements.Assist with incoming call complaints to address customer complaints in a timely manner.Be a proactive team member, supporting the work of the Leader and Senior Customer Relations Specialists.Support the work of other team members as required, including workload management, peer reviewing, mentoring, and providing technical support to your workers compensation colleagues.Ensure accurate recording and maintenance of data, records, and information relevant to internal reviews and escalated complaints.Ensure that all Privacy standards and requirements are maintained and met.What you'll bringInsurance Claims experience; experience in the NSW Worker Compensation framework will set you apart.Demonstrated ability to interpret and apply legislation to deliver soundly based decisions within statutory timeframes.Strong technical skills in an insurance setting, preferably in workers compensation.Excellent attention to detail and well-developed writing skills.Ability to work in a fast-paced environment.Qualifications in Law, Insurance, Medical, Allied Health or related disciplines will be an added advantage.Qualifications and/or experience in Dispute Resolution and/or complaints handling will also be advantageous.What we can offerA range of flexible working and leave options, including 20 weeks paid parental leave and 4 weeks paid secondary carer parental leave.Discounts and offers on a range of retail stores as well as insurance products.Give back to our communities with payroll giving, donation matching and paid volunteer leave.Invest in your future with ongoing study support and career development programs.Prioritise your work/life balance with our robust employee assistance program.At Suncorp, we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture.Advertised: 12 Sep 2024 AUS Eastern Standard TimeApplications close: 11 Oct 2024 AUS Eastern Daylight Time#J-18808-Ljbffr
