Workers Compensation Claims Team Manager
The Company
A specialist provider of workers compensation, safety and wellbeing solutions tailored to the unique and evolving needs of their clients, with expertise honed over more than two decades. They provide an integrated injury prevention and claims management service, working in partnership with their members to help keep thousands of workers safe, well and working.
As part of their ongoing commitment to serving their regional clients, they have expanded their physical presence in the Riverina Region and are seeking an experienced Manager to lead their Wagga Wagga claims team.
Benefits Include
$115,000 - $130,000 + super.
Training and development opportunities.
Flexible working arrangements.
About the Role
As the Team Manager, you will be responsible for the day-to-day functioning of a team of Workers Compensation Case Managers and Assistant Case Managers, oversee workflow management, deal with complex claims decisions involving stakeholder engagement, complaints handling, compliance with regulators and general office management.
Leading a team of case managers and assistant case managers.
Coach, guide and manage the performance of all team members, facilitating continuous improvement and individual development.
Resolve disputes and escalations effectively.
Build and maintain strong relationships with local government and allied health professionals.
Working collaboratively across the business to make decisions and apply innovative strategies to achieve results.
Monitoring to ensure compliance and performance targets are met.
Co-ordinate local office management activities.
Skills & Experience
Demonstrated leadership and people management.
Sound decision making weighing up legal and medical principles.
Leadership experience, ideally in workers compensation claims or within the insurance, allied health, or legal field.
Effective negotiation and influencing.
Drive to succeed and empower others.
Superior customer service and communication skills dealing with complex claims and stakeholders.
Coaching and mentoring team members.
Strategic thinking and approach.
How to Apply
Please submit your resume online or should you have any questions please contact Karla Smith from Blake Oliver on 0416 968 010 or ******.
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