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Queensland 1 Remote 1 Brand Infinity Group 1 Category Wholesale & Product 1 Wholesale Travel Consultant - South Bank, QLD Apply now Job no: 520966
Brand: Infinity Group
Work type: Full time, Hybrid, Remote
Location: Remote, Queensland
Categories: Wholesale & Product, Leisure Travel & Retail
Are you an experienced Travel Consultant that can bring lots of knowledge and experience to wholesale? Your new challenge may be right here! Infinity Holidays is seeking its next Wholesale Travel Consultant to join our team.
About the Opportunity As an Infinity Holidays Wholesale Travel Consultant, you are required to be an expert in product and sales to our top-selling destinations. You will work with external agents to deliver the needs of customers travelling, make suggestions and create bookings. You will be expected to convert all forms of enquiries on a daily basis. This includes inbound call handling, outbound calls to agents and inbound Salesforce email enquiries.
This varied and enjoyable role will involve liaising with a diverse array of Australia's retail travel agency brands (excluding all internal Flight Centre Travel Group brands) and assisting them plan all aspects of their client's trips, including flights, accommodation, tours and activities, transfers, etc, with the aim of generating business for the organisation.
If you love being a Travel Consultant, but ready to work behind the scenes, this could be the role for you. Keep your finger in the travel pie while working in and learning about this exciting part of the industry.
What you will be doing: Ensure enquiries are actioned within strict deadlines Quoting, booking, invoicing Air and Land packages Meet and exceed agent expectations as the travel expert Resolve agent issues in a satisfactory manner to all parties concerned Share product knowledge and information on fares / destinations Attend all conferences, team meetings and training sessions What you will need: Minimum 12 months Retail / Wholesale travel industry experience is essential Proven track record of achieving sales targets CRM experience (Salesforce preferred) TravelBox / HELiO experience will be well regarded Exceptional customer service and product knowledge Hotel reservations experience is desirable What you'll enjoy: ?Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand
Development:Individualised Learning & Development pathway options
Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Flexibility: Monday to Friday week,business hours with flexible/hybrid/remote options available
Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and End of Trip facilities
Mental Health:Support and Employee Assistance Program for staff and family
Social:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon, Portugal in 2024)
Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
About Infinity Holidays: Infinity Holidays is Flight Centre Travel Group's external agent-facing wholesale business with over 40 years' experience. We leverage the buying power of Flight Centre Travel Group, making it easier than ever for external travel agents to book world-leading travel product in a one-stop-shop.
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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Full time role based in Brisbane head office with remote options also available, for an experienced travel professional.
Full time role based in Brisbane head office with remote options also available, for an experienced travel professional.
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