Your new role as a Senior Product Manager, Engagement & Retention sits within the Consumer Mortgages Line of Business (LOB) and will be focussed on Westpac, St George, Bank of Melbourne, and Bank of South Australia brands.
The objective of the role is to strategically manage the product maturities servicing process and communications, and support pricing, positioning and promotional activities across the Mortgages Lifecycle.
Key responsibilities
Develop and Execute Strategies : Lead cross-functional squads to deliver value to customers, support strategies and drive success metrics.
Enhancing the customer experience : Collaborate with digital, marketing, analytics, pricing, distribution and product teams to enhance customer experience, optimize NPS and increase engagement with existing customers.
Product Management : Deliver a seamless product maturities process via digital and traditional customer communications, and provide product support for the Squad via website, In App and CRM capabilities.
Risk Management : Stay informed on regulations and proactively manage emerging risks.
Reporting & Data driven decision making : Monitor and analyse key performance metrics such as sales and customer acquisition and conversion to make data driven recommendations for optimisation.
What do I need?
Exceptional analytical and conceptual thinking skills.
Ability to use data to create meaningful insights and support decision-making.
Strong relationship-building skills with internal and external stakeholders.
Comfort with ambiguity and the ability to deliver outcomes in a rapidly changing environment.
Excellent planning, organizational, problem-solving, and communication skills.
Proactive self-starter who is outcome-focused and can work in a fast-paced environment.
Familiarity with agile delivery frameworks and project management fundamentals.
Extensive experience in product management or a related field.
Strong knowledge of the consumer credit market, products, and regulatory frameworks.
Innovative problem-solving skills, making complex issues simple and compelling.
Prior experience working in Banking Consumer Teams or specifically within a Mortgage function is highly advantageous.
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
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At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email
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