Manager: Delivery Capability & Experience - 50956
Sydney Full-time Permanent Hybrid working model How will I help?
As the Manager Delivery Capability & Experience, your role is supporting in the design and development of strategy for transformation initiatives across Cash & Transactional Banking (CTB). You will be joining the Lifecycle & Experience Village focused on retention, engagement, and depth of relationship with existing Consumer & Business customers.
Your key focus will be on providing compelling cases to Senior Stakeholders/leaders to understand issues, customer pain points, and provide solutions for delivery within CTB. Understand digital applications, customer experience, technology, with product knowledge well regarded. You will have exposure in delivering work streams for larger transformation initiatives/transition developed initiatives to existing GTM or service delivery functions.
This role would be well suited to a motivated individual, with a growth mindset looking for an opportunity to further expand their knowledge within Product, with strong commercial acumen, a background in finance & commerce, computer science, or data analytics.
Key Accountabilities:
Support oversight and management of key suppliers that drive our transformational agenda - ensuring compliance with Group Supplier frameworks and policies. Analyze and leverage data to identify opportunities to meet business outcomes. Act as a subject-matter expert on cash and transactional banking products. Build strong relationships across teams to support the design and delivery of the operational data model. Collaboratively design and deliver innovative cash and transactional banking digital experiences to meet customers' everyday needs. Accelerate market delivery through continuous improvement and an agile mindset. What's in it for me?
You'll play a significant part in the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organize adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
Strong stakeholder engagement and communication skills with the ability to navigate, influence, and gather knowledge. Strong analytical mindset, ability to interpret and understand data, analysis, and leverage data to identify opportunities to meet business outcomes. Proficiency in managing multiple projects, meeting deadlines, attention to detail, and analytical thinking, along with the ability to work independently and collaboratively. Be adaptable in nature and able to work in a fast-paced environment, in a high-performing team. An interest in developing commercial insight and a passion for learning. Strong communication and presentation skills, with the ability to adapt depending on the audience. What is it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow, or all the little perks in between.
We'll empower you to shape your career path. Through personalized upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email .
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disabilities and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email .
Westpac is committed to talent mobility and career development for our current employees, including trainees and intern program participants. People Leaders will prioritize internal candidates.
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