Well Services Ops Supervisor

Job Purpose The Operations Manager is responsible for supporting the business through the planning, organization, leadership and management of field operations with a strategic mindset and has an overall responsibility for safety, quality, and financial health of the operation. This includes managing risk, sales, service quality, personnel and business development and various functions such as accounting, purchasing, manufacturing, health & safety, and human resources.
Roles & Responsibilities SAFETY, SECURITY & COMPLIANCE Lead safety meetings with employees on a regular basisFacilitate safety meetings, oversee Job Hazard Analysis updates, evaluate near misses and perform Root Cause Analysis for all incidents; investigate accordingly and provide corrective actionsDemonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premisesMaintain the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company's Rules to Live ByPlace Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at riskSeek continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectationsSupervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premisesQUALITY Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford's Management SystemMaintain service quality as immediate priorities when working across all areas of the business and continually seek areas for improvementOPERATIONS Lead execution of all operational activities determining resource requirements (demand); crew utilization, asset utilization and inventory management to positively affect EBITDAEnsure that the Product Line maintains its strategic focus on the provision of a quality service to customersEnsure the organization is optimally suited to deliver the best job execution with outstanding Service Quality and to systematically evaluate results obtained to further improve products and services. Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety StandardsFoster and lead continuous improvement initiatives to ensure that the internal process within the organization meet the needs of the businessConduct regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfactionEnsure customer Statement of Requirements details equipment verifications and is translated into client Standard Operating ProceduresMaintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and ensure quality of job deliveryProvide technical support to field staff and customers prior to, during, and post job (briefing and debriefing)Drive forward change initiatives which enhance business performancePartner with sales in identifying and pursuing new business opportunities within the areaOversee the creation of Delivery Tickets and that all End of Well (Job) data is recorded, reviewed and approvedReview and approve the final job summary in Weatherford Performance Tracking System; maintaining strict adherence to Weatherford's Delivery Ticket Process and implementation and compliance with the usage of FieldFX (where applicable)Manage equipment maintenance and modifications to remain in accordance with the latest Technical ManualsCOMMUNICATION Maintain regular dialogue, informing and advising on both positive and negative factors impacting the businessFacilitate strong internal collaboration between Sales, Service Quality, and Operations and build relationships with the Shared Services functionsMaintain effective communications with all key stakeholders both internal and where appropriate externalClearly communicate expectations, roles and responsibilities to their reportsMaintain effective communications with all key stakeholders both internal and where appropriate externalSupervisors & Managers should clearly communicate expectations, roles and responsibilities to their reportsFINANCIAL Responsible for maximizing financial results of the product line within assigned geography, including forecast, profit and loss, fixed assets, inventory, capital expenditures, payables and receivablesAssume full P&L responsibility for the Product line, ensuring business objectives are achieved and customer expectations are delivered in compliance with external regulatory requirements and internal policies and standards.Ensure that effective cost management is understood and practiced by the organizationLeverage market intelligence and liaise with account managers, operations, technical sales and global product line leaders to accurately forecast activity trends and maximize financial results (including profit and loss, fixed assets, inventory, capital expenditures and receivables)Interpret, execute, and enforce contracts to maximize opportunities, minimize revenue leakage and maximize pricing recoveryAll employees have an accountability to the organisation to be financially responsible whether they are in charge of a function budget or simply their own expensesCosts incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedurePEOPLE & DEVELOPMENT Manage field personnel by communicating work scope and job deliverables, delegating responsibilities, and ensuring correct procedures are executed for the work scopeLead the way on people management to drive a motivated disciplined and productive workforce. This includes effective staff leadership, performance management by setting objectives and driving appraisals and communicationActively engage with employees to support talent management through Weatherford's performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunitiesCollaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personnel & to foster an environment that supports the attraction & retention of a high performing talented workforceEmployees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experienceEmployees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potentialSupervisors are expected to actively engage their employees to support talent management through Weatherford's performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunitiesSupervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personnel & to foster an environment that supports the attraction & retention of a high performing talented workforceVISION & LEADERSHIP Demonstrates leadership, ethical behaviour and adherence to Weatherford standards at all timesExperience & Education REQUIRED Bachelor's degree in an Engineering or Scientific discipline or equivalent experienceMinimum 7+ years of relevant work experience in operationsExperience in the execution of day to day operations and product related projects2+ years P&L experienceKnowledge, Skills & Abilities REQUIRED Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles (GAAP)Comprehensive understanding of the Product Line and technical job planning requirementsGood understanding of Engineering, Service Quality and SalesComprehensive understanding of customer requirements and market conditionsAbility to work in high pressure situations, balancing both client and business expectationsKnowledge of company's business practices including strategic planning, budgeting, staffing, Health Safety and Environmental (HS&E) and complianceAbility to accurately assess, solve, implement, and communicate solutions to problemsUnderstanding of continuous improvementAbility to manage, develop and coach teams across organizational boundariesDemonstrated ability to work in a global matrix organizationExcellent leadership, strong interpersonal, negotiating, influencing and planning skillsTeam playerStrategic thinking skillsProblem solving capabilitiesIntermediate knowledge of JDE, Hyperion, TapRoot, PeopleSoft, Salesforce systems and FieldFX (where applicable)Fluent in EnglishTravel Requirement: This role may require domestic and potentially international travel of up to: 10-25%
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