Web Chat Manager - Work From Home

Job Description:

We are seeking a motivated and resilient Web Chat Manager to join our team at Harvey Norman. This is a part-time, work from home position based in Melbourne, Victoria, AU. The ideal candidate will have at least 6 years of experience in a similar role and possess strong leadership and planning skills.

Responsibilities:- Manage the day-to-day operations of the web chat team, including scheduling, performance evaluations, and coaching- Develop and implement strategies to increase customer engagement and satisfaction through the web chat platform- Monitor chat conversations to ensure a positive customer experience and provide feedback to team members as needed- Collaborate with other departments to ensure consistency in messaging and branding across all communication channels- Analyze chat data to identify trends and make recommendations for improvement- Stay up-to-date on industry trends and technologies related to web chat management

Requirements:- 6+ years of experience in web chat management or a related field- Strong leadership and planning skills- Motivated and resilient personality traits- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Experience with chat platforms and CRM systems- Bachelor's degree in a related field preferred

Benefits:- Travel & spending expenses- Life insurance- Paid overtime

Working Environment:At Harvey Norman, we provide a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. We believe in creating a supportive and inclusive environment where all employees have the opportunity to grow and succeed.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement:Harvey Norman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.