Villages Business Partner - Retirement Living Service Integrated Communities | Warrigal
Village Business Partner | Based in Albion Park Rail with travel to all Warrigal Villages
Most of us want to know we're doing work that matters.
But a lot of us struggle to build careers that allow for it, so we end up working long hours in demanding roles.
At Warrigal, you'll get to swap the hustle for a career with purpose.
One that makes a positive difference to the lives of older people and their families.
For us, there's no greater honour.
When we bring joy and quality of life to older people, we give them the dignity, community, and belonging they deserve.
We allow them to enjoy better quality time and build lasting memories with their families, and we create a society that celebrates and respects aging.
No matter your role at Warrigal, each one of us is contributing to this legacy, ensuring it's passed down from generation to generation.
The opportunity
In this role, you'll be responsible for ensuring the health, wellbeing, and overall experience of Village residents while supporting the smooth operation of our villages.
You'll support and guide the Village Services Coordinators to establish clear systems and processes that meet both resident needs and Warrigal's goals.
You'll manage resident safety, handle feedback, and resolve concerns to maintain high levels of satisfaction.
The Village Business Partner will help create a culture of continuous improvement, support the village's profitability, and build connections with local community groups.
Additionally, you will contribute to the development and implementation of quality improvement programs in preparation for accreditation and perform other duties as directed by the General Manager Villages & Home Services.
The benefits | Recognising your value
Hourly rate – $41.60- $56.26 - based on experience + packaging benefits + super Not For Profit salary packaging benefits – pay up to $18,550 less tax per year, meaning more money for you Career break schemes, additional purchased leave and more Commitment to on-going professional and career development opportunities Subsidised access to your local gym and 200+ more across the country with a Fitness Passport 24/7 access to mental, physical, social and financial support via the LifeWorks app What it takes to do this work
A genuine empathy for older people and a strong understanding of their needs.
Proven experience in managing teams within a customer service or care-related field.
A results-driven approach with a consistent focus on achieving goals.
Strong commitment to delivering outstanding customer service and fostering positive interactions on every occasion.
Demonstrated ability to plan, organise, and prioritise tasks effectively.
Excellent verbal and written communication, along with strong interpersonal skills.
Valid First Aid Certification.
Proficient in using computer applications such as MS Word, Excel, and Publisher.
A current NSW Driver's Licence.
Familiarity with the Retirement Villages Act 1999 (NSW) and the Retirement Villages Regulations 2000 (NSW), including an understanding of regulatory standards and best practices in retirement living.
Strong presentation and public speaking skills with relevant experience.
Experience in developing and implementing Quality Improvement systems and programs.
Tertiary qualifications in community relations, event management, or health-related fields, or practical experience in aged care services.
What our people love about working here:
A focus on purpose over profit : As a not-for-profit organisation, our leaders and board care deeply about the vision.
What's in the best interests of older people always trumps profits.
Everything goes back into the business.
And everything you do has a meaningful impact in the local community.
A supportive, passionate culture : It's a community filled with inspiring, big-hearted people.
We back each other, listen without judgement and lead with kindness, respect and unwavering support - for our customers, residents and each other.
This is encouraged from the top down and worked hard at – every day.
One team, united in our purpose : We support older people to have great lives.
We put older people first in everything we do.
On an everyday level, we help them age with dignity, independence, happiness and connectedness.
On a big picture level, we're challenging ageist thinking in Australia.
This is the Warrigal Way.
Who we are | A community who cares
Warrigal has firmly established itself in the aged care community for over 60 years.
We're proud of the diverse range of retirement living and aged care services we've built up in that time, but we still have the same appetite to grow and innovate.
Meaning, you'll have the chance to move around, get promoted or explore different areas across our expanding business in Illawarra, Southern Highlands, Queanbeyan, and Canberra – if that's what you want.
Do work that matters to you
This is your chance to do work that matters, and make a meaningful difference to the lives of Australia's older community – now and in the future.
JOIN US AND BE THE DIFFERENCE
We encourage Aboriginal and Torres Strait Islander people, workers of all abilities, ages and people from culturally and linguistically diverse backgrounds to apply and join our community.
Are you keen?
Then don't delay applying.
We review applications as we get them and will close the vacancy once we find the right person.
Got questions?
You can contact but please don't send applications through email – we can't accept them.
If successful, you may be asked to do a medical, National Criminal History Check or NDIS Worker Screening Check, and provide references.
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