The Warranty Coordinator is responsible for managing and overseeing the process, submission and review of warranty claims and processes, ensuring that all customer and company warranty requirements are met efficiently and effectively.
You will play a key role in maintaining high standards of customer service and satisfaction while also protecting the financial interests of the company and management of the brand in the market.
What you will do Primary warranty contact for the National Dealer and Direct Service Network.Primary contact for processing and analysis of Dealer and Direct Warranty Claims.Actively involved in implementing structures and procedures to increase productivity.Formulating Service and Warranty Bulletins and policies (in conjunction with Toro – USA and National Product Manager).Management and review of monthly reporting KPI's to ensure transparency of the warranty function and performance within Toro Australia.Establishing and developing communication with O.E.M's.Coordinating rework programs with Technical Product Manager – Consumer/Professional/Construction Equipment.Assisting the Technical Product Manager in liaising with Factory Technical/Service staff.Assisting in Dealer Service Training on Company products.Assisting in the testing, evaluation, and introduction of new product.Providing ongoing leadership and training for all workshop processes and procedures.Development and implementation of workshop standards, policies, and procedures relating to warranty.Liaising with sales and technical staff to maintain understanding of warranty guidelines and processes.Monitoring and evaluating the performance and efficiencies of staff.Direct responsibility for warranty administrator.What you need Experience in a technical role in a commercial environment.Minimum 2 years' experience in warranty management.Turf industry equipment experience.Strong interpersonal and communication skills and the ability to establish effective business relationships with internal and external partners.Ability to build empathy with Dealers to provide an internal resource.Strong focus on customer service.Ability to work in a flexible environment, which includes time required for completing tasks.Strong organisational, planning, and communication skills.Must have a valid Australian motor vehicle license.Have a valid passport.
Overseas and interstate travel may be required.To apply Please note that we commence shortlisting candidates as soon as possible, and as such early submission of your application is encouraged to ensure you don't miss out on this great opportunity.
Should you wish to join a market-leading company with strong 'People Values' and believe you have the necessary skills to succeed, please apply to the Human Resources department via our careers page at toro.com.au/jobs-at-toro.
Only shortlisted candidates will be contacted. About UsWith roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships.
Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions.
Through a strong network of professional distributors, dealers, rental stores, and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.
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