Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity, and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to knowWorking at IKEA has its benefits and rewards:
5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more24/7 access to our Employee Assistance Program for health and wellbeing support15% Co-worker discountLow-cost nutritious meals including complimentary drinks in our Co-worker restaurantCo-worker uniform providedFree Co-worker parkingBenefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)Bonus programme (where eligible)Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)Additional information: This role is Permanent Full-time, 76hrs/fortnight.The internal title for this position is Fulfilment Operations Manager.As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of early morning, day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).As part of the recruitment process this role requires a pre-employment check for final candidates.About this work areaFulfilment operations department secure and execute the excellence in end-to-end operation with a unit including inbound, in-house replenishment, picking and service execution.
ResponsibilitiesAs Fulfilment Operations Manager your responsibilities will include, but are not limited to:
Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience.Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency.Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team.Lead, coach, and develop a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity.Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning.Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.QualificationsAs Fulfilment Operations Manager, you have:
A sound understanding of Customer Fulfilment performance monitoring and influencing factors.Proficiency in working methods that ensure operational excellence in Fulfilment Operations, collaborating effectively with stakeholders.Previous experience demonstrating strong leadership skills and the initiative to coach diverse teams.An extensive understanding of end-to-end supply chains alongside supply chain methods, policies, and requirements.Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers.Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.The passion to lead with integrity and authenticity, championing IKEA's values and encouraging your team to embody these principles in their daily work.The ability to coordinate, liaise and communicate with stakeholders effectively while driving the end-to-end functions within fulfilment operations.We need people like youAt IKEA, work is so much more than a job. Come join us!
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