Build Your Career at Informatica
We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.
VP North America Professional Services - Remote
Informatica is seeking a senior level Professional Services leader to drive the next phase of our customer value delivery evolution focusing on AI-driven cloud data management solutions and our consumption go to market strategy. In addition to delivering consulting objectives, the candidate will assist in sales, onboarding, customer relationship management, enablement, partnering and career development of your team.
The successful candidate will report to the Senior Vice President, Global Professional Services.
Your Role Responsibilities? Here's What You'll Do
Maintain relationships and alignment with other teams and stakeholders, especially Sales, Customer Success, Product, and Technical Support.
Maximize customer business outcomes and satisfaction as demonstrated through financial and operational goals and KPIs.
Attain prescribed revenue and margin goals for the North America practice. Provide accurate, predictable, and complete revenue forecasts.
Lead a diverse group of professionals tasked with selling and delivering services across regions and verticals within the United States.
Conduct long range planning to determine cost and effectiveness of operations, policies, and programs relative to strategic goals.
Collaborate with sales management to create targeted programs mapping to vertical markets, key accounts and multi-level service needs.
Partner with Sales and Customer Success to provide seamless interactions with customers.
Engage organizational resources to productize, promote, price and position solution offerings and services.
Work with the partner ecosystem to provide balanced delivery capability across the INFA portfolio.
What We'd Like to See
Lead an organization primarily responsible for materially impacting customer outcomes and product consumption rates through best-in-class service engagement.
A strong focus on execution. This individual must be strategic and creative – but strong execution capabilities are critical for success.
Enthusiastic, high energy and motivating leader who is visibly passionate and is capable of inspiring and motivating a large organization.
The appropriate level of drive and "toughness" to effectively manage multiple demanding and critical functions in a fast-paced environment.
Leadership skills that create loyalty, trust and following. One who can energize people and teams and make cross-functional cooperation happen.
Ideal candidate will be a team builder, team player and a leader.
Demonstrated capability to establish meaningful relationships with customers and partners, hold customers and partners accountable, manage customer expectations and escalations effectively.
Role Essentials
15+ years of professional experience with a successful track record of leading and managing a large services organization.
You will also have an executive presence, industry stature and credibility to strategically position us in the market.
Hands on, entrepreneurial style – one that looks to become personally involved in all elements of managing his/her functional responsibility.
Comfortable traveling for work as needed.
Perks & Benefits
Comprehensive health, vision, and wellness benefits.
Flexible time-off policy and hybrid working practices.
Equity opportunities and an employee stock purchase program (ESPP).
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit.
We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.
Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets.
Informatica. Where data and AI come to life.
#J-18808-Ljbffr