Central point of contact for Melbourne Zoo communication Ongoing Permanent Part-time role Fortnightly Hours 59.5 hours per fortnight including alternate weekends.
Band 2, starting from $57,820.04 per annum plus super Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Kyabram Fauna Park, Melbourne Zoo and Werribee Open Range Zoo.
Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction.
Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation.
We are seeking a friendly and professional Visitor Service Officer for Melbourne Zoo Reception as part of our Visitor Excellence team.
This role is pivotal in ensuring smooth operations and providing exceptional service to our visitors and staff.
The ideal candidate will be energetic, solution-focused, highly organized, and committed to maintaining a safe and welcoming environment.
The working days are as follows; Week 1: Monday, Tuesday, Wednesday Week 2: Monday, Tuesday, Saturday, Sunday.
Key responsibilities will include; Supporting the delivery of exceptional visitor experiences in all areas of the department and the broader Zoo by acting as the central point for zoo wide communication.
Provide a solution-focused approach to managing face to face visitor queries.
Coordinate communication during emergency situations and drills in accordance with prescribed procedures including accurate record-keeping Provide administration support to the Visitor Excellence Team to assist with the smooth operation of the Zoo's Visitor Experience Administrative duties including coordinating mail, ordering through our financial management system, facilitation of lost property, wheelchair and room bookings, and administration of compliance documentation as required.
Demonstrating expertise and professionalism in all interactions, ensuring ongoing excellence in the presentation of the reception area.
To be successful in this role, you will possess: Proven experience as a Receptionist or Administrative Officer Proven Skills in Microsoft Office (Excel, Word and Outlook is essential) Excellent verbal and written communication skills Disciplined to work unsupervised and ability to manage competing priorities.
Previous experience in visitor-focused organisation Ability to work cooperatively with others Experience in emergency communication is desirable.
For more information on this role, please refer to the position description below.
Please submit a maximum two page cover letter, and resume by clicking on the 'Apply' link below.
If you have any questions about this role, please contact Mikala Smith at ****** Applications close at 5.00pm on Monday 14th October 2024.
At Zoos Victoria we value diversity, celebrate difference and work to be inclusive in everything we do.
We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, people with disability and people from the LGBTIQA+ community.
In addition, Zoos Victoria will provide reasonable adjustments for individuals with disability, illness or injury.
If you require adjustments at any stage of the recruitment process, please advise via ****** or visit our Inclusion and Diversity page for more information and contact details for any adjustments required.
