Visitor Services Officer Grade 2 Salary: VSO2, $64,368.45 to $65,338.75 per annum, Govt Svcs (Misc) Agreement 2023
Location: Geraldton
Unit/Division: Regions
Work Type: Casual, Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full Time
Position No: Pool Ref 15070
Closing Date: 2024-09-30 4:00 PM
We currently have one Permanent Part time vacancy available (0.52FTE or 39 hrs/fortnight) and several casual vacancies required to cover weekends and busy periods of school holidays and staff leave. This Recruitment process is for a Pool which is valid for 18 months. Subsequent Permanent, Fixed Term, Part Time, and Casual appointments may be made from this pool as positions become available. As a measure to achieve equality under section 66ZP of the Equal Opportunity Act 1984, the Museum is committed to increasing youth representation in the workforce. Therefore, young people (24 years and under) who meet the requirements of the position may be prioritised for appointment. About us The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State's natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.
About the role The Visitor Service Officer (VSO) role involves the provision of a welcoming environment and high-quality experience for Museum visitors. VSO's ensure the safety of visitors and staff within the Museum, as well as the security of the Museum collection.
About you We are seeking dynamic, self-motivated individuals who enjoy working in a positive team environment and delivering high quality customer service.
The successful applicant will be expected to:
Provide a high level of visitor engagement through advanced tours, technology, and interpretive programs. Support retail activities. Support public events and functions through either the event set-up and/or pack down, and through tours. Provide a high standard of security and safety for visitors and the Museum precinct. How to apply Please ensure you review the attached Job Description Form (JDF) for further information about the work-related requirements (Selection Criteria) of this position. This information will assist you with the preparation of your application.
We require you to submit:
A current comprehensive CV including the contact details of two referees. A statement of no more than two (2) A4 pages addressing the following essential work-related requirements. (Please provide relevant examples to support your claims): Commitment to quality customer service. Strong computer and multimedia skills. Well-developed presentation and communication skills; and delivering information in an engaging way to diverse audiences. The remaining work-related requirements will be assessed at a later stage in the recruitment process.
Please ensure that you allow sufficient time to submit your application, as late applications will not be accepted. To submit your application, click "Apply for Job" button at the bottom of this page. Emailed applications will not be accepted. If you experience technical difficulties applying online, please contact the RAMS Helpdesk on 1300 733 056, in the first instance. For information about the process, you can contact Human Resources via ****** Further Information If you would like further information on this opportunity, please contact Martin Queulo, Operations Manager- Museum of Geraldton, on 0437 955 227 or via email to ****** Eligibility to Apply To be eligible for appointment, applicants must have a valid Work Visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.
A current (within 6 months) National Police Clearance Certificate will be required prior to commencement of employment, as per the Department's Police Record Screening Policy.
We also require the following:
A current Working with Children Check. Pool Recruitment This Pool will be open for a period of 18 months from the day after the breach of standard claim period closes. Permanent, fixed term, full time, part time and casual appointments may be offered as vacancies arise; however, an appointment is not guaranteed.
Applicants found suitable in this Pool may be considered for subsequent, similar vacancies with the WA Museum and the Department of Local Government, Sport and Cultural Industries (DLGSC) for the duration of the pool.
Equity and Diversity The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment and providing opportunities for Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds and young people. The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.
Accessibility: If you have any communication or access needs that require adjustment to allow you to participate in this recruitment process, please contact the National Relay Service:
TTY/voice calls - 133 677 Speak & Listen - 1300 555 727 SMS relay – 0423 677 767
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