Client Service Officer - Audika Lilydale
Lilydale, AU
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
We are looking for a customer service superstar to be a Clinic Co-Ordinator! If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you.
The Role:
This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers' experience. We are looking for a passionate and purpose-driven individual whose outstanding organisational and sales skills will help more people get access to better hearing.
You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.
You will learn about all our products, services, our competitive advantages, and government funding programs. With all this knowledge, skills, and tools you will apply tailored client-specific sales strategies ensuring they get the best possible solutions.
Responsibilities:
Book and confirm appointments for clients with our online schedule tool
Work with clients to determine their entitlement to government funding assistance and health fund rebates
Follow up with existing clients to encourage renewal of the maintenance program
Perform hearing screening checks (full training is provided)
Provide administrative support for day-to-day clinic operations
You will be successful in this role if you have:
Previous customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
Experience working with an older demographic, preferred
Strong interpersonal communication skills and empathy for clients to support their hearing journey
Higher School Certificate (HSC) or TAFE Qualification
Have a valid visa to work in Australia
What's in it for you:
Permanent full-time - Monday to Friday - 9am to 5pm
Location: Audika Lilydale Clinic
Supportive hearing care team
Professional development through clear career path and professional training
MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
Online Wellbeing center – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
Employee Assistance Program
Birthday and Christmas gifts
Our Values:
Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.
We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.
We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.
We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.
About Audika Group
The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures, and perspectives, in close collaboration with amazing and committed colleagues.
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