Moon Dog World is a 725pax brewery bar with 72 taps featuring delicious Moon Dog beers and Fizzers, (and a freakin' lagoon) in Sunny Preston!!! We have been busy opening three exciting new venues in 2024. Due to the promotions and staff movement created by these new venues, we are looking for a Venue Manager to lead the team at Moon Dog World!! Our ideal Venue Manager:
Has two plus years' experience managing a hospitality venue - the bigger the better!Takes great pride in their superb customer service and delicious beveragesCan competently run rosters, labour management, on shift ops, ordering, recruitment and reportingStrong organisational and interpersonal skillsHas full availability weekends and nightsExcited to work with our events & marketing team in bringing beer launches and events to lifeOversee every aspect of our venues, offer and operationsOur Venue Manager will:
Ensure every aspect of the venue's offer, service and operations are executed in order to leave a lasting positive impression on every customer.Ensure the venue meets and exceeds Moon Dog's established standards for cleanliness, organisation, and safety.Work with the Head Chef to create menus and service processes that meet the organisation objectives and varying demands of the venue.Maintain budgeted blended COGS % across food and beverageHold team leaders accountable for executing plans, meeting targets, and fostering a positive work environment.Ensure staff are properly inducted and trained to ensure competency in Moon Dog's processes, service standards, safe working methods, code of conduct, HR, policies & procedures.Manage the performance of the whole team and develop a program of reviews and training to enable further development within their roles.Ensure a high level of cooperation between the marketing and events team and the hospitality team to maximise event revenue.Make operational decisions that prioritise and maximise functions and large group bookings.Cooperate with group functions manager to support outbound function sales.Maintain a high average customer review rating, focusing on consistently improving the overall customer experience.Continuously embody and promote the company's values and brand image in all interactions and decisions.Collaborate on initiatives that enhance customer experience while driving business growth and financial outcomes.Implement creative cost-saving strategies while maintaining operational quality and effectiveness.Monitor key financial metrics and celebrate successes in cost control and financial management.We offer:
Very attractive starting salaryGenerous food and bev package (Free beer!!!!)Employee Assistance Program (Free counselling etc)All the fun and opportunity that comes from being part of the wider Moon Dog familyA supportive environment with on-site head office support from marketing, events coordinators, function sales, finance, HR and the GM of hospitality.Commencement date can be flexible, please detail any requirements in cover letter. At Moon Dog Brewing, diversity, equity, and inclusion are at the core of how we work. Moon Dog encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people of colour. We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation.
To apply, please send a CV and Cover letter outlining why you are the person for the job! If you have previously applied for this or a similar role, do not be shy to apply again!
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a venue manager?Do you have customer service experience?Do you hold a current Responsible Service of Alcohol (RSA) certificate?How many years of people management experience do you have?What's your expected annual base salary?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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