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Join the Shamrock Family at Mackay's premier pub destination! As the leader of our dynamic team, you'll drive excellence across our high-turnover F&B operations, functions, accommodation, premium gaming, and bottle-shop offerings. With a reputation for outstanding service and consistency, we're seeking a values aligned leader to elevate Shamrock Hotel to new heights of success. We hope you're ready to make your mark, lead a passionate team and build a legacy at one of Mackay's most iconic establishments.
We are Redcape Hotel Group, a leading hospitality provider that provides the communities in which our venues sit with a high-quality service and entertainment experience. Our team of 900+ people operate a diverse portfolio of 30+ pubs and associated retail liquor stores across Metropolitan & Regional New South Wales, Queensland & Victoria.
Our success is underpinned by our people; people who share our values. We support them with mentors and hands-on coaching from some of the most respected industry professionals. We give them deep business insights and get them to practice good judgment so they make sound decisions that are in the best interests of our customers. Our strong business fundamentals are a result of an experienced management team, a robust corporate platform, effective systems and an engaged workforce.
Our leaders share our behaviours of Care, Collaboration and Courage. Living these behaviours helps us achieve our team promise:
We create and nurture an environment of trust so that our people have clarity of purpose and feel enriched, empowered, energized and valued.
We employ the kind of people who put people first – their customers and their team, to build strong performing businesses.
Our highest performers are self-improvers; they move through the different parts of our business, embracing new challenges, opportunities and experiences as they go. They continuously develop their skills and are driven to succeed.
We want to ensure that your time with Redcape is time well spent, and you acquire transferrable skills and capabilities that are of value to you throughout your career, with a clearly defined path to career progression, wherever it may take you.
If you believe you would be an extraordinary ambassador for our culture and values, and possess the motivation and discipline that makes you a superstar in your current role, we can offer you unprecedented career opportunities and will move mountains to keep you on our team.
Great colleagues, interesting challenges, support to grow, freedom to act, honesty and integrity.
Key qualifications and attributes:
Experience in hospitality senior leadership positions Proven track record with leading teams Passionate about customer experience Focused on driving performance An effective relationship builder Is accountable and responsible Understands business strategies Is a learner If successful, you will be working with capable and committed colleagues in a collaborative and supportive team environment. Redcape's strong company culture is committed to high performance and encourages passionate industry professionals to contribute their best.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a venue manager?
How many years of people management experience do you have?
Redcape owns and operates a diverse portfolio of hotels across New South Wales and Queensland. We offer a range of services including food and beverage, gaming, accommodation and functions. We are the leading pub operator of electronic gaming machines, wagering, sports betting outlets and keno, and we have a clear focus on delivering exceptional, and responsible, service and maintaining high quality facilities. Our retail liquor stores include large liquor barns, drive through outlets and walk in Bottleshops operating under the Liquor Stax brand.
We have a customer and community centric culture underpinned by company-wide values of integrity, customer focus, extensive staff training and first class compliance. We pride ourselves on having industry leading staff retention across all areas of our business from our front line staff to senior management.
Our size, diverse portfolio of venues and collaborative culture provides extensive opportunities to be intricately involved in all areas of business and many key organisational decisions, enhancing personal and professional growth opportunities. Our supportive management and mentoring practices provide our teams with a high level of access to some of the industry's most experienced and proven senior leaders. We are collectively committed to performance excellence and ensure our people are provided the support required to be successful in their roles; fostering happy, innovative teams and exceptional customer experiences.
Redcape owns and operates a diverse portfolio of hotels across New South Wales and Queensland. We offer a range of services including food and beverage, gaming, accommodation and functions. We are the leading pub operator of electronic gaming machines, wagering, sports betting outlets and keno, and we have a clear focus on delivering exceptional, and responsible, service and maintaining high quality facilities. Our retail liquor stores include large liquor barns, drive through outlets and walk in Bottleshops operating under the Liquor Stax brand.
We have a customer and community centric culture underpinned by company-wide values of integrity, customer focus, extensive staff training and first class compliance. We pride ourselves on having industry leading staff retention across all areas of our business from our front line staff to senior management.
Our size, diverse portfolio of venues and collaborative culture provides extensive opportunities to be intricately involved in all areas of business and many key organisational decisions, enhancing personal and professional growth opportunities. Our supportive management and mentoring practices provide our teams with a high level of access to some of the industry's most experienced and proven senior leaders. We are collectively committed to performance excellence and ensure our people are provided the support required to be successful in their roles; fostering happy, innovative teams and exceptional customer experiences.
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