Your new role with Bendigo Bank is just a few clicks away.About the roleThis role sits within our Infrastructure Practice, the team is responsible for building, maintaining the currency of, and supporting hardware including databases, the Data Centre, networks, the mainframe, storage, virtual servers, laptops, printers, infrastructure and software application solutions in a secure, cost-effective manner.The Communication Engineer role is a key contributor to ensure that the components that make up the Unified Communication capabilities and their associated Operational services are maintained, reliable, and delivered in accordance with Business expectations and agreed Service and Operational Level agreements.
You will be driving the continuous improvement of Unified Communication Capabilities and Services in alignment with the Technology & Transformation (T&T) and Infrastructure Practice strategy and strategic objectives leveraging the Enterprise Automation capabilities and in accordance with our policies, architectures, and standards.As a Unified Communications Services Engineer, you'll get to: Design, Build, Deploy and Support Amazon Connect for our Contact Centre and business.Have a key focus on business projects and strategic roadmap items aligned to the service.Influence and support your Leader with decisions regarding sequencing, technical design, and investment, including help drive the strategic roadmap of the communications infrastructure service.Provide level 2 & 3 support for voice & video communications across multiple sites.Build effective working relationships.
Work closely with the business and various cross functional teams to manage the platform effectively and better enable end users.
About youYou will have commercial experience in Telecommunications and network operations.
You will be experienced with Amazon Connect for Contact Centre.
Experience with Microsoft Teams Calling would be an advantage.To be successful in the role you will have: Experience of SIP Protocol, Networking and telephony systems > supporting and maintaining CCaaS and UCaaS CX Platforms (Amazon Connect).Proven experience and knowledge of IT Technology and Infrastructure.Demonstrated experience and understanding in managing a complex telecommunication environment.Knowledge of VoIP protocols and SIP trunking technologies.Experience DevOps engineering - Python, Lambda, Terraform, React.Excellent communication and teamwork skills.
We offer flexible work options that put our people first, and a hybrid model with a minimum of two days in a local Head Office per week.We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business.
We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.About Bendigo BankWith over 7,000 employees, we are Australian's most trusted retail bank, our purpose is – 'to feed into the prosperity of our customers and communities, not off it'.
We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!Find out more about us and our incredible history here: bendigoadelaide.com.au/about-usOur perks and benefits:Belong to a wonderful team of people.
Know how we know they're great to work with?
They told us!
Great benefits, work life balance, and flexibility Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank.
We want you to be the best version of you, and to help you achieve that!We know the last few years have been rough, so we have partnered with Sonder as our wellness provider.
At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.
So, what are you waiting for?
Come and join the better big bank!Still in two minds?
Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application.
We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application!Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!
We don't want you to be missed, so please note that directly emailed CV's may not be picked up by the system and may risk being missed from the process.We love the support recruitment agencies give businesses every day, however, we have got this.
Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.
