About Us: TerryWhite Chemmart (TWC) is one of Australia's leading retail pharmacy networks, delivering frontline healthcare.
With over 600 community pharmacies across Australia, we are committed to ensuring every Australian has easier access to pharmacists and expert health advice every day.
Our vision is to be Australia's favourite pharmacy.TerryWhite Chemmart (TWC) is a subsidiary of the EBOS Group.
With almost 5,000 employees in 109 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products.
It is also a leading marketer and distributor of recognised animal care brands.EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.The Opportunity: Position: Full-timeHours: Monday to Friday, 8:30am – 5pmLocation: Beautiful, renovated Brisbane office on Park Rd, just a 5-minute walk to both Milton Train Station & CityCatCulture: Great culture within a fun working environmentGrowth: Development & growth opportunitiesStability: Stable employer who truly values their employees What You Will Do: We are seeking a Partner & Customer Support Officer to support TWC Network Partners and Customer Service functions.
Reporting to the Partner Support Manager, you will: Act as the touchpoint for Network Partner inquiries and customer service escalationsEnsure timely management of customer service queriesSupport Network Partners through Support Centre functionsManage Zendesk feedback systems for Network Partner supportAssist with stock orders, credits, and inventory managementCollaborate with the Partner Support team to implement effective customer service processes across the TWC networkPerform ad-hoc admin & reception duties when required What We Are Looking For: A pharmacy superstar with extensive pharmacy experience and a strong stock control background.
Experience with POS systems Minfos & Fred is highly advantageous.
Additionally, you will have: Intermediate to advanced skills in Microsoft Office suiteExcellent verbal and written communication skillsAbility to learn new systems and processes quicklyAbility to prioritize and work well as part of a teamAn enthusiastic & positive approach to any challengeGreat time management skills and multitasking ability Why Us?
This is a unique opportunity to work in a company where you are valued, recognized, and suitably rewarded for your hard work.
We have a fantastic culture of hardworking, creatively minded people who are passionate about TerryWhite Chemmart and take ownership of its growth and success.
A place where you can make a difference every day and where our organizational behaviours shape our culture - it's what we look for in our team.As a part of our team, you will be: Bold: Take risks, acknowledge mistakes & stand up to step change the businessDecisive: Make timely decisions to progress the prioritiesAccountable: Apply disciplined application of processes and deliver on what you promiseValued: Foster effective communication & collaborationConstructive: Develop your effectiveness & the capability of your teamCelebrate Success: Recognize achievements in a meaningful way Other Benefits Include: Employee Share PlanCompany Paid Parental LeaveEmployee Assistance Program for Mental Health WellbeingStaff AwardsEmployee Referral ProgramHealth Insurance DiscountsAnd more TerryWhite Chemmart and EBOS Group are committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion.
As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life.
We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process.
If you require any accommodations due to disability, please inform us by reaching out to ******.
We believe that a diverse and inclusive workforce enriches our organization and contributes to our success.Pre-employment checks may be required and will be discussed with the successful candidate.If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please apply by clicking "Apply".Applications close: 31st December 2024 Apply Now