Transport Liaison Officer

Position Description Private and Confidential Transport Liaison Officer Live Better Position Description About Us: Live Better Community Services is one of the largest human services providers in regional Australia. Our core business is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a broad range of child and family services, community transport, home modification and maintenance, and clinical services. We operate from more than 40 locations across regional New South Wales, Queensland, and Victoria, providing support and employment to people in the communities we serve. We take a person-centred approach to our service delivery. This means ensuring our contact with customers is caring and empathetic, providing both psychological and emotional safety, and of practical assistance to help people live their best lives. Our Beliefs: We believe in the enduring value and dignity of the individual. We believe in the power of kindness. We believe connection to home and community plays an important role in wellbeing. We believe as individuals, as an organisation, and as a society, we should continually reflect on the way we treat each other. Our Purpose: We inspire possibility by giving people access to support in their chosen community. Our Mission: We achieve our purpose by connecting capable, passionate, and caring locals with those who need support. Our Values: Integrity: We are honest and ethical in all our dealings and are accountable for our actions. Respect: We recognise the rights and choices of our customers, employees, and communities. We encourage teamwork and support diversity. Cooperation: We identify and create value from partnerships and alliances with other organisations, agencies, businesses, communities and within our own organisation. Empowerment: We encourage and support individuals and communities to realise their full potential. Excellence: We strive for best practice in all that we do as individuals, teams and as an organisation. The Position Position title: Transport Liaison Officer Job Type: Staff Reports to: Multi Site Coordinator Direct reports: Nil Note: This Position Description is indicative of the initial expectation of the role and subject to change in line with requirements of Live Better's goals and priorities, activities or focus of the job. The incumbent can expect to be allocated duties not specifically mentioned in this document, but within the capacity, qualifications and experience normally expected from persons occupying positions at this level. SERVICE DESCRIPTION Community Support Services support people in regional communities across Eastern Australia to live better lives through transport services, social and community participation, coaching and capacity building, and service coordination. We support parents, carers, families, children and adults with disability, aged people, transport disadvantaged, and small regional communities. Live Better Transport provides safe and affordable transport for the frail aged, people with a disability and the transport disadvantaged (those with limited access to private transport and difficulty in accessing conventional transport). We also provide a range of transport including commercial contracts, and school and health transport. We have offices in many regional centres across NSW. Our team perform a vital role in delivering safe, professional and quality services to our customers. POSITION DESCRIPTION The primary objective of the Transport Liaison Officer (TLO) is to schedule drivers and vehicles to provide safe, efficient transport services, ensuring the delivery of outstanding customer service. RELATIONSHIPS Reporting to Multi-Site Coordinator. Working closely with other Transport Liaison Officers, Transport Service Officers (drivers) and volunteers. Building and maintaining relationships with local community networks and customer base. MANDATORY QUALIFICATIONS AND EXPERIENCE Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with responsibilities of the role. Current First Aid and CPR Certificates. Completion of NDIS Worker Orientation Module 'Quality, Safety and You'. Experience in administration management, scheduling and/or planning. A demonstrated commitment to the care and protection of regional service users. SKILLS, KNOWLEDGE, AND ABILITIES Well-developed administrative skills to manage scheduling responsibilities. An analytical, mathematical way of thinking and working. Good communication and interpersonal skills with the ability to work collaboratively as a member of a diverse team. Good organisation and time management skills with the ability to multi-task. Ability to represent our organisation in a confident, professional, and knowledgeable manner, acting with trust and integrity at all times. High regard would be given to candidates with knowledge or experience working with transport, disability, aged care, community service, Aboriginal and/or CALD communities. Record of ethical behaviour and a demonstrated commitment to the beliefs and values of our organisation. DUTIES AND RESPONSIBILITIES Plan and implement the efficient scheduling of drivers, vehicles and transport services using our Transport Management Systems. Coordinate transport services to match the needs of our clients and carers to provide excellent customer service. Schedule drivers, vehicles and routes to ensure the most efficient day to day transport operations. Undertake driving duties as a core part of your responsibilities. Provide a physical presence in the office when not driving for volunteer support and customer service. Complete monthly transport report and submit to the Multi-Site Coordinator in a timely manner. Support the provision of appropriate tools and communication for staff and volunteers to carry out their roles effectively. Develop and maintain positive partnerships with key internal and external stakeholders. Support volunteer recruitment, training and management. Have a strong commitment to understanding and assisting the frail aged, people with disability and those that are transport disadvantaged. Aim to enhance the quality of life for eligible clients by providing transport to access to medical, social, shopping, sporting, cultural and recreational activities. Administer the Safety Management System and encourage a strong safety culture. Maintain privacy and confidentiality in accordance with the privacy legislation and Live Better policies and procedures and manage complaints in line with policy. Contribute to a work environment of co-operation and respect for all employees, free from bullying and harassment and be a positive, willing and contributing team member at all times. Actively promote and drive increased use by local communities of transport services. Manage the administrative tasks associated with running a local transport office and operation. Complete timely reporting of information required by funding bodies, stakeholders and Live Better management. RISK Staff are required to be aware of the Live Better's risk and opportunity management principles and contribute towards building a strong risk management culture. HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES All staff are required to take reasonable care for their own health and safety and that of other personnel who may be affected by their conduct. Advise Live Better in writing of any conditions which may impact ability to carry out the responsibilities required of the role. Staff are also expected to assist Live Better in our commitment to being a Child Safe Organisation. NATIONAL POLICE CHECK, NDIS SCREENING CHECK, AND WORKING WITH CHILDREN CHECK The position holder is required to pass and hold a current National Police Check, a NDIS Screening Check, and a Working with Children's Check (NSW/VIC) or Blue Card (QLD). PRE-EMPLOYMENT MEDICAL ASSESSMENT The position holder is required to pass a pre-employment medical assessment, including drug and alcohol screening. DIVERSITY We are committed to welcoming and maintaining a diverse workforce, which will help us attract and retain a team of talented people to better serve our clients and improve business results. PRIVACY NOTIFICATION We require personal information relevant to your employment. The collection and handling of the information will be consistent with the requirements of the Privacy Act. INFORMATION SECURITY COMPETENCIES We require all staff to demonstrate and maintain an adequate and proportionate level of information security knowledge and competence. REMUNERATION This position is remunerated under the Social, Community, Home Care and Disability Services Industry Award 2010 dependant of qualifications and experience. Salary packaging opportunities are available. #J-18808-Ljbffr