HOURS: 6:30 - 2:30 & 10:30 - 7:30
What Do We Want?
You will always communicate with courtesy.
You will have the ability to work efficiently under a high-pressure environment.
You will be a good communicator both written and verbal - actively listening, questioning, expressing self clearly & concisely.
You will have great Customer Service skills.
You will have a positive "can do" attitude.
You will be approachable to all colleagues.
You will have a keen eye for detail.
You will have a positive and proactive approach to work.
What your day will look like:
You will be responsible for prompt query resolution for all customers - Phone / Email.
You will be responsible for your own e-mail inbox and group inbox also.
You will communicate any issues to various internal departments e.g., transport, warehouse, customer services.
You will update internal system with details of shortages / delivery issues communicated by carriers / drivers.
You will carry out Customer Billing using correct customer discrepancy codes as per customer SLA's working to billing deadlines.
You will complete Customer Book In's, updating internal systems and advising transport / carrier of details.
You will create and arrange uplifts and ensure they are completed to customer satisfaction.
You will ensure all PODs are returned as per customer SLA - collaborating closely with carriers to ensure same.
You will be responsible for Month End & Period End Close offs as per customer timelines.
You will generate POD reports - work with team to ensure that all POD's are noted and scanned.
What skills do you need for this role?
You must be eligible to legally work and reside in Ireland.
Strong administrative skills.
Strong Microsoft Excel skills.
Strong diligence and accuracy of data input.
Strong Communication Skills both verbal and written.
Ability to prioritise workload and deliver to deadlines.
Team Player.
Flexible and proactively uses own initiative.
Completer/Finisher - follow through tasks, queries to completion.
Who We Are:
We are the largest independent Irish provider of Logistics, and Sales and Marketing. Our company values represent all our combined views and feelings about who we are and our culture here at Primeline. Our values are Respect, Excellence, Courage, Teamwork and Results, and these values determine how we behave when doing our job, working with our teams and when dealing with our many customers and principles.
What We Do:
We move 1 million boxes per week, we have over 1 million square foot of warehousing and we employ over 600 employees across the Group, from warehouse operatives, transport drivers, field sales representatives and many support roles based in our Head Office located in Ashbourne, Co. Meath. Primeline is multifaceted, and we operate across many industries including FMCG, retail, pharmacy, media, automotive, print, ambient food and technology and we provide cutting edge supply chain solutions to companies operating in Ireland. We currently service over 4500 retailers.
Where We Are Going:
We continue to develop our leadership teams to ensure that Primeline remains a place where people want to come to work every day, and a place where people can learn and strive towards their future goals. We will continue to create an environment where people can be at their best. Retaining our current customer blue chip companies and multinational brands and growing new business by providing best brand execution which will be key to our success. We will uphold the best relationships and partnerships with our customers, and we will continue to drive a values-based culture.
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