Training & Development Officer

Policelink is a large non-urgent contact centre that provides service to the Queensland community. We are staffed by Client Service Officers, Team Leaders, Police Officers, and a range of corporate staff who all contribute to the delivery of service to the Queensland community and Queensland Police Service.

The work environment is a purpose-built facility located in the North Brisbane suburbs at Zillmere. The building incorporates large open spaces, training rooms, an onsite café, access to free gymnasium & secure car parking for all staff. The centre is a convenient two-minute walk from the Zillmere Railway Station.

The Core Capability Requirements For This Role Are:

Conduct needs analysis in conjunction with Policelink management to determine training requirements of Policelink staff and contribute to the development of strategies to meet these requirements.Develop and deliver training and development programs in accordance with policies, best practices, procedures, and standards.Undertake assessment of staff and prepare reports based on these assessments.Contribute to the development, implementation, and evaluation of training policies, best practices, procedures, and standards.Undertake the assessment and evaluation of internal training and development programs.Establish and maintain information management and other administrative systems to monitor the training and assessment of Policelink staff.Qualifications:

Role Requirements:

While there are no mandatory requirements for this role, possession of a Certificate IV in Training and Assessment (TAE) or accredited tertiary qualification in adult education would be highly regarded.Other:

Shift work will be required. Intrastate travel may be required.Applications to remain current for 12 months.

Occupational group:

Customer Service/Call centre#J-18808-Ljbffr