The role: Trade Sales Assistant We see your role as one of the most critical roles for our business. Your primary focus will be assisting customers with their inquiries, providing product information, processing orders, and maintaining a clean and organised counter area. This role will provide you with valuable experience in customer service, sales, and product knowledge, setting a strong foundation for your future career growth. Safety for our people is paramount: we live by our 'Safety First, Always!' value-driven culture. We promote collaboration, with zero tolerance to any form of bullying and harassment. We believe in "One Team, One Way, One LYNDONS." This position will be based at our Rockhampton Branch. This role is Part time and will transition to Full time long term.
Addressing customer enquiries in a timely manner in relation to invoices and accounts, stock/products, quotes/orders and customer feedbackUnderstand and identify customers' needs, clarify information and provide solutions and/or alternatives where requiredIdentify opportunities to upsell/cross-sell productsBuild sustainable relationships with customers by being proactive and passionate about providing a high level of customer serviceUpdating the Lyndons CRM and other databases as requiredGenerate quotes and send to customersKeeping up-to-date with product knowledge and other company informationWorkplace Health and Safety Take responsibilities on behalf of the organisation, but must also comply with requirements as workers, including:
Ensure a safe working environment exists for team members and customersEnsure adherence to WHS policies and proceduresMaintain relevant knowledge of WHS issuesAct as a role model by demonstrating safe work behaviorTo be considered for this role you will need: Ideally you will have: Similar work experience in a customer service retail roleExceptional communication skills with active listening abilityTarget driven towards increasing customer satisfaction and experienceFamiliarity with CRM systems and practicesExcellent interpersonal skills suited to working a small team environmentStrong organisational skillsNumerical abilities and problem-solving attitudesWhy Join Lyndons? Lyndons is a family-owned Australian business that has been supplying tools, equipment and materials to the building and construction industry for over 100 years. Our customers are loyal and so are we!
Our 7 core values are underlying to achieving our Mission and Vision and are integral to our culture and growth agenda.
We offer several benefits including:
We value feedback by conducting regular engagement surveysThe Lyndons Academy – you can gain educational certificates through Lyndons Academy as we embrace personal development and want to offer our employees industry training and career opportunitiesGeographical movement – we have branches in numerous locations across Queensland and New South Wales offering choices ifyou want to relocateA culture where we live by our valuesZero tolerance on any bullying or harassmentWe provide uniforms to help keep you safe and protectedEmployee Assistance Program (EAP) – we understand that good health and wellbeing is important both inside and outside of the workplace, so we offer a free counselling service to our team members.This is a fantastic opportunity to work with a long-established Queensland company that is growing!
If you are passionate about stock and want to be part of a collaborative and positive team. Please apply or ******
Lyndons is committed to being and Equal Opportunities Employer – we welcome diversity and inclusion, we aim to provide a safe working environment for all our team members, which is customer focused.
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