Odaseva helps Salesforce enterprises protect and secure their most valuable asset - data.
With the Odaseva Enterprise Data Security Platform, data-driven enterprises can secure critical Salesforce data against evolving threats, maintain operational integrity, and comply with data regulations.
Global Fortune 500 companies like LVMH, Michelin, Schneider Electric, Toyota, Capgemini and non-profits trust Odaseva with their most complex data security challenges. More than 120 million Salesforce users rely on Odaseva, and we're backed by Salesforce Ventures.
Odaseva's integrated suite of security products features Zero Trust architecture and real-time processing that not only meets but anticipates the stringent demands of global compliance. We provide businesses with the tools to prove recovery readiness, streamline precise data restoration, and leverage tools that protect the integrity and availability of critical data.
It's a great time to join us!
When you join Odaseva, you'll work alongside some of the most accomplished people in the Salesforce ecosystem.
Your Role We're seeking a Tier 2 Support Specialist to join our Super Awesome Support team.
As a Tier 2 Support Specialist, you will provide world-class service to our customers. You will engage customers on inquiries, technical issues, and suggestions. You will help provide a valuable and memorable experience.
You will have the opportunity to work in an exciting ecosystem. If you want to become another important member of a fast-growing team of experts, this is the job for you.
Your responsibilities will include:Respond to support tickets and inquiries through phone, e-mail, and live chatDiligently work with customers by providing regular updates to tickets and open issuesCommunicate closely with Support tier 1 and 3 to troubleshoot and resolve issuesWork with our Managed Backup Services team to implement, monitor, and optimise our backup plansAssist with QA regarding bugs and new features, consistently test functionality of the platformAssist in managing the knowledge base to help clients find answers to frequently asked questionsBe passionate about making our customers happyBe open to wearing multiple hats with a readiness to support all members of the Odaseva teamYou will bring:12+ years of experience resolving technical issues for clients in a support environment ideally for a SaaS companyBackground in establishing and building lasting customer relationships and/or customer support experienceAbility to multitask between calls, emails, and open cases to resolve issuesAbility to thrive under tight deadlinesComfortable presenting ideas internally and to client stakeholdersExcellent time and priority management skillsSalesforce experience is a plusOdaseva's values are: Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and Teamwork Odaseva offers an inclusive, supportive work environment where talented people innovate and grow. In our work together, we seek to be smart, humble, hardworking and above all - collaborative. If this sounds like a good fit for you, we encourage you to apply.
We are:
• A team of smart and kind people (inspire emulation - not competition)
• A culture of professional excellence yet casual style
• A place where you can make an impact and grow your career
• A company at the forefront of data & cloud innovation
• Truly international, with offices in Paris, San Francisco, Sydney, and London
• In favour of Flex office
Odaseva is an EEO employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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