The Opportunity: The Fisher Investments Australasia Pty Ltd IT Service Desk Specialist provides in-depth desktop support to the Company and its employees. Your main responsibilities include troubleshooting, diagnosing and resolving complex PC and network problems. The Service Desk Specialist is a resource and first point of escalation to IT Service Desk Associates.
The Day-to-Day: Provide Tier 1 and Tier 2 support to end-users (onsite and remote)Perform installation, repair, and preventative maintenance of end-user software and hardwareRacking, installation and maintenance of data center hardwareInfrastructure cablingEstablish network connectivity and hardware and software configurationSupport third-party software applicationsSupport mobile phones and tabletsSupport A/V EquipmentResponsible for tracking, resolving, or escalating all incidents and requests in ServiceNow appropriatelyComplete physical end-user inter- and intra- office relocation servicesResponsible for software pushes and desktop imagingHelp develop and improve the Service Desk's efficiency and customer service ratingOrders equipment and services for employee business usageOn-call and after-hours supportVendor ManagementYour Qualifications: Bachelor's degree, technical certifications or combination of education and hands-on experience required3-5 years' experience in IT and Infrastructure and OperationsA+ CertificationExpertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) frameworkFamiliarity with Data Centers and IDFsExpertise in decision-making/troubleshootingExcellent customer service skills requiredAbility to work through requests of end-usersBenefits: 100% paid premiums for our top-tier supplemental healthcare plan (includes medical, dental, vision) for employees and their qualified dependentsSuper contributions at the applicable superannuation guarantee percentage specified in superannuation legislation up to the maximum superannuation contribution base20 days of annual leave, in addition to 10 paid holidaysEmployee Assistance Program and other emotional wellbeing services$10,000 fertility, hormonal health and family-forming benefitA collaborative working environment that practises ongoing training, educational support and employee appreciation eventsEmployees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS AUSTRALIA IS AN EQUAL OPPORTUNITY EMPLOYER
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